When the hook is removed with even regularity and a quiet pause
between each motion then she can see the light and accelerate her
action in getting "the other party."
I have seen a man get so impatient at not having an immediate answer
that he rattled the hook up and down so fast and so vehemently as to
nearly break it. There is something tremendously funny about this.
The man is in a great hurry to speak to some one at the other end of
the telephone, and yet he takes every means to prevent the operator
from knowing what he wants by rattling his hook. In addition to this
his angry movement of the hook is fast tending to break the
telephone, so that he cannot use it at all. So do we interfere with
gaining what we need by wanting it overmuch!
I do not know that there has yet been formed a telephone etiquette;
but for the use of those who are not well bred by habit it would be
useful to put such laws on the first page of the telephone book. A
lack of consideration for others is often too evident in telephonic
communication.
A woman will ask her maid to get the number of a friend's house for
her and ask the friend to come to the telephone, and then keep her
friend waiting while she has time to be called by the maid and to
come to the telephone herself. This method of wasting other people's
time is not confined to women alone. Men are equal offenders, and
often greater ones, for the man at the other end is apt to be more
immediately busy than a woman under such circumstances.
To sum up: The telephone may be the means of increasing our
consideration for others; our quiet, decisive way of getting good
service; our patience, and, through the low voice placed close to
the transmitter, it may relieve us from nervous strain; for nerves
always relax with the voice.
Or the telephone may be the means of making us more selfish and
self-centered, more undecided and diffuse, more impatient, more
strained and nervous.
In fact, the telephones may help us toward health or illness. We
might even say the telephone may lead us toward heaven or toward
hell. We have our choice of roads in the way we use it.
It is a blessed convenience and if it proves a curse--we bring the
curse upon our own heads.
I speak of course only of the public who use the telephone. Those
who serve the public in the use of the telephone must have many
trials to meet, and, I dare say, are not always courteous and
patient. But certainly there can be no case of lagging or
discourtesy on the part of a telephone operator that is not promptly
rectified by a quiet, decided appeal to the "desk."
It is invariably the nervous strain and the anger that makes the
trouble.
There may be one of these days a school for the better use of the
telephone; but such a school never need be established if every
intelligent man and woman will be his and her own school in
appreciating and acting upon the power gained if they compel
themselves to go with science--and never allow themselves to go
against it.
Public-domain text, read in full here on John Shaqi.
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