Help
Frequently Asked Questions
Quick answers about membership, content, payments, and the community. Still stuck? Reach out any time.
What is a John Shaqi membership?
A membership unlocks premium access to the research platform — full articles, premium books, community discussion, and exclusive content — according to the tier you choose. See the membership plans for details.
Is it free to join?
Yes. Creating an account is free, and much of the archive is open to everyone. Membership is optional and adds premium content, higher community limits, and other benefits.
How do I cancel my membership?
You can cancel anytime from your dashboard using the “Cancel Membership” button. Cancellation takes effect at the end of your current billing period — you keep access until then and won’t be charged again.
What is your refund policy?
Monthly plans can be refunded within 7 days of a charge; Lifetime is refundable within 7 days of purchase (no refund after that). Full details are on the Refund Policy page.
What content is available?
Research articles and investigations, books, sacred texts, philosophy and religion sections, prophet and deity profiles, and a moderated community. Some content is free; some is reserved for members.
What is The Library?
The Library is our large collection of books spanning philosophy, religion, and history — a core part of the archive that members can read on the site.
How do I contact John?
Use the contact form or email contact@johnshaqi.com. We read every message and reply as we’re able.
What are the community rules?
Be respectful and stay on topic. Harassment, spam, hate speech, and unlawful or infringing content are not allowed, and moderators may edit or remove posts or suspend accounts. See our Terms & Conditions for the full conduct policy.
Is my payment information secure?
Yes. All payments are handled by Stripe, a leading PCI-compliant payment processor. We never see or store your full card number. See our Privacy Policy for how data is handled.
Can I upgrade or downgrade my plan?
Yes. You can move between plans from the membership page. Changes take effect according to your billing cycle; if you need help, reach out via the contact form.
Didn’t find your answer? Contact us and we’ll help.