The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
_Continuity_, or Patience, when highly developed causes one to "stick
to" a thing once undertaken; to manifest patience and perseverance, and
to give up the mind to one thing to the exclusion of others. It is
difficult to interest these people in new things--they instinctively
distrust the _new_ idea or thing, and cling to the old. These people are
very conservative and dislike change. They can be dealt with best by
avoiding shocking them with entirely _new_ things, and by carefully
attaching the newer idea or thing to the old so that it seems a part of
the latter. New things under old names do not disturb these people as
much as old things under new names--it is the form and name, rather than
the substance with them. Old wine in new bottles they abhor--but new
wine in old bottles they will stand. Arguments based on "old
established" things, or "good old-time" things, appeal to them. Things
must be "respectable," "well-established," "standing the test of years,"
"no new-fangled notion," etc., to appeal to them. Beware of trying new
and startling changes on them--they will be prejudiced against you at
once. Fall in with their ideals, and they will be excellent friends and
steady customers. The words "conservative" and "established" sound well
to their ears. On the contrary, people in whom this faculty is deficient
will incline toward new things because they are new. This faculty,
either in excess or when deficient, strongly affects the judgment, and
must be taken into consideration by the Salesman.
_The Religio-Moral Faculties._ This group of faculties includes
_Conscientiousness_, or Moral Principle; _Hope_, or Optimism;
_Spirituality_, or other-worldliness; _Veneration_, or Reverence; and
_Benevolence_, or Human Kindness. The organs manifesting these
qualities are located in the front-top of the head.
_Conscientiousness_, or Moral Principle, when highly developed gives one
a high sense of right, justice, truth, virtue, and duty. In dealing with
these people be particularly careful to make no misstatements,
misrepresentations, and exaggerations, but to adhere closely to the
facts of the case. Avoid also any appearance of trickiness or sharp
practice, stories of shrewd bargains, etc. These people become staunch,
firm friends if dealt with as they deserve, but become prejudiced
against people and houses whom they suspect of unfair dealings, or in
whom they lose confidence. Their keynote is "right's right"--and you
should adhere to it in all dealings with them. They are "the salt of the
earth," and it is a pity that there are not more of them. It is true
that sometimes this faculty seems to become perverted into phariseeism
and hypocrisy--but, then, every good thing has its counterfeit, and the
thing to do is to distinguish between the true and the false, here as
elsewhere.
Public-domain text, read in full here on John Shaqi.
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