Banks and Their Customers: A practical guide for all who keep banking accounts from the customers' point of view — John Shaqi
Banks and Their Customers: A practical guide for all who keep banking accounts from the customers' point of viewWarren, Henry
History
Banks and Their Customers: A practical guide for all who keep banking accounts from the customers' point of view
Warren, Henry
Banks and banking -- Great Britain
Then, again, as though determined that his steps shall not stray from
the beaten track, inspectors visit his branch four or five times during
the course of a year, and, needless to say, the board thinks it neither
necessary nor desirable to advise him of the day one will arrive. When
the inspection is a short one the unwelcome visitor counts the cash,
checks the bills and securities, just glances casually through the
ledgers and then takes his departure, when the atmosphere seems lighter
by his very absence, for exalted officials are a weariness to the
flesh. But during a long inspection, which occurs about twice a year,
the manager has to make a short report upon every overdrawn account in
the books. This done, he gives his report to the inspector, who reads
through his remarks and proceeds to criticize them. Having added a few
words of his own, the visitor posts the bulky report to the advance
department at the head-office, and, finally, it is laid upon the
board-room table. Then the fun begins. The manager, after a few weeks
of anxious suspense, receives a long list of caustic inquiries relating
to certain overdrawn accounts which have failed to satisfy the board,
together, perhaps, with imperative instructions to get such-and-such
overdrafts reduced to certain figures at a given date. Sorely tried in
temper, the poor agent sets about answering the questions put to him,
and then, much against his will, he writes to certain clients whom he
asks to give him a call.
Now, perhaps, the customers of the joint-stock banks will understand
why they receive so many letters requesting them to keep their accounts
at the agreed limit, or even to reduce or pay off the overdraft unless
they can deposit either more desirable or additional security. At such
a moment an irritable person is disposed to regret that “a company has
neither a body to be kicked nor a soul to be damned.”
CHAPTER IX
HOW TO CHECK BANKERS’ CHARGES
Bankers make up their pass-books in two ways. When the customer is in
account with the banker the cash he pays in appears on the right-hand
side of his book, and the cheques he draws out on the left. The more
general method, however, is to make the bank in account with the
customer, when the debits and credits in the pass-book are an exact
copy of the client’s own cash-book, whereas the entries in the bank’s
ledger are reversed. The latter and more usual practice will be adopted
in this chapter.
Customers often complain that they are unable to check their
half-yearly charges, that they do not quite understand at what rates
they have been charged; and as some bankers are most careful to add
the interest and commission together, and then to enter the aggregate
in the pass-book as “charges” simply, it is a little difficult to
understand how they expect their clients to check their interest and
commission. For instance, suppose a man is charged £5 2s. 6d., and that
the banker writes in his pass-book:
By charges, £5 2s. 6d.
Public-domain text, read in full here on John Shaqi.
Reviews
Reviews
No reviews yet
Be the first to share your thoughts on this work.
Join the Discussion
Join the discussion
Sign in to leave a comment or review.
Sign InorCreate an account