(1) Loss of property such as valuables and clothing of patients. Investigation has shown, that patients were not informed of the hospital regulations regarding the disposition to be made of these articles upon admission; adequate lockers not available, or total disregard by patients of existing hospital regulations. (2) Preparation and shipment of remains of deceased;—casket too small, shabby lining; no flag furnished; shipping-box broken, due to lack of reinforcements; shroud of cheap material. Investigation usually shows gross exaggeration. In some instances specifications for the casket, shroud and shipping-box have been such that cheap material is provided. Due to this fact the contract price has been too low. The Director is willing to provide sufficient amount and desires that presentable casket and substantial shipping-box be furnished. Investigation has also shown that record is not always kept that the remains have been inspected by a medical officer, before shipment. (3) Poor food, especially weak coffee, and food cold when served. Investigation usually shows fares as a rule, are good, the complainant usually being tired of institutional menus. (4) Cooks and other food handlers not examined for venereal diseases and carriers. (5) Mixing colored and white patients in wards and dining rooms. (6) Rough handling of patients by attendants. Reports are usually greatly exaggerated, or without foundation. (7) Arrogance and overbearing on the part of Medical Officers towards the beneficiaries. Such charges have not been substantiated. (8) Sputum of T. B. patients not examined routinely at stated intervals. Temperature of T. B. patients not taken. (9) Rest periods not enforced. (10) Insufficient bed clothing. Investigation has shown a few instances where blankets through long service are much worn and have lost their warming properties. (11) Insufficient heating. In a few instances, it has been shown that T. B. patients have no warm place to dress and undress in, when taking open air treatment. (12) Fire drills not held, and regulations not posted. (13) Delay in making physical examination after admission of the patient to hospital. (14) Beneficiaries claiming they were not informed of the provisions of General Order #27, U. S. Veterans’ Bureau, 1921, upon admission to a hospital. (15) Bed linen not changed sufficiently often. In general, the above list of complaints are rarely received from Governmental Institutions. When Inspectors have found unfavorable conditions effecting the welfare of the beneficiaries of the Bureau in Governmental Institutions, prompt remedial measures are usually instituted to correct the conditions by the Commanding Officer of the Hospital.”