Public opinion; Public relations; Publicity; Social psychology
The same instinct of preservation which may cause a worker to give up
necessary food so that he may save a little money will cause him to
contribute money to a common fund if he can be shown that this too is a
safety measure.
The public relations counsel extracts from his clients’ causes ideas
which will capitalize certain fundamental instincts in the people he
is trying to reach, and then sets about to project these ideas to his
public.
William MacDougall, the psychologist, classifies seven
primary instincts with their attendant emotions. They
are flight-fear, repulsion-disgust, curiosity-wonder,
pugnacity-anger, self-display-elation, self-abasement-subjection,
parental-love-tenderness. These instincts are utilized by the public
relations counsel in developing ideas and emotions which will modify
the opinions and actions of his public.
The action of public health officials in stressing the possibility of
a plague or epidemic is effective because it appeals to the emotion
of fear, and presents the possibility of preventing the spread of the
epidemic or plague. Of course, the element of flight in this particular
situation is not one of movement, but of a desire to get away from the
danger.
The instinct of repulsion with its attendant emotion of disgust is not
often called upon by the public relations counsel in his work.
On the other hand, curiosity and wonder are continually employed. In
Governmental work, particularly, the statesman who has an announcement
to make is continually exhausting every effort to arouse public
interest in advance of the actual announcement. Feelers are often sent
out to the public to help create curiosity.
It is interesting to note, too, that even book publishers rely upon the
element of wonder, termed suspense in drama, to increase their public
and their sales. Our now famous “What is wrong with this picture?”
advertisements, and those used for the O. Henry books illustrate this
point.
Pugnacity with its attendant emotion of anger is a human constant.
The public relations counsel uses this continually in constructing
all kinds of events that will call it into play. Because of it, too,
he is often forced to enact combats and create issues. He stages
battles against evils in which the antagonist is personified for
the public. New York City, when it wants to reduce the death rate
from tuberculosis, aligns its citizens yearly in a fight against the
disease and continues the idea of combat by announcing the number of
victims from year to year. It uses the terminology of warfare in these
bulletins. Such phrases in this or other health campaigns as “kill the
germs,” “swat the fly,” illustrate this point. The public responds to
a battle in a way that it might not respond to a plea to take care of
itself or to do its civic duty.
Public-domain text, read in full here on John Shaqi.
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