Public opinion; Public relations; Publicity; Social psychology
Under pugnacity would come that technique of the public relations
counsel which is continually devising tests and contests. Mr. Martin,
in his experience as director of the Cooper Union Forum, noticed that
the sort of interest which will most easily bring an assemblage of
people together is most commonly an issue of some kind.
On the one hand, says Mr. Martin:[28] “I have seen efforts made in New
York to hold mass meetings to discuss affairs of the very greatest
importance, and I have noted the fact that such efforts usually fail
to get out more than a handful of specially interested persons, no
matter how well advertised, if the subject to be considered happens
not to be of a controversial nature. On the other hand, if the matter
to be considered is one about which there is keen partisan feeling and
popular resentment--if it lends itself to the spectacular personal
achievement of one whose name is known, especially in the face of
opposition or difficulties--or if the occasion permits of resolutions
of protest, of the airing of wrongs, of denouncing a business of some
kind, or of casting statements of external principles in the teeth of
‘enemies of humanity,’ then, however trivial the occasion, we may count
on it that our meeting will be well attended.
“It is this element of conflict, directly or indirectly, which plays
an overwhelming part in the psychology of every crowd. It is the
element of contest which makes baseball so popular. A debate will
draw a larger crowd than a lecture. One of the secrets of the large
attendance of the forum is the fact that discussion--‘talking back’--is
permitted and encouraged. The Evangelist Sunday undoubtedly owes the
great attendance at his meetings in no small degree to the fact that he
is regularly expected to abuse some one.
“Nothing so easily catches general attention and creates a crowd as a
contest of any kind. The crowd unconsciously identifies its members
with one or the other competitor. Success enables the winning crowd
to ‘crow’ over the losers. Such an occasion becomes symbolic and is
utilized by the ego to enhance its feeling of importance.”
The public relations counsel finds in the instinct of pugnacity a
powerful weapon for enlisting public support for or public opposition
to a point of view in which he is interested. On this principle, he
will, whenever possible, state his case in the form of an issue and
enlist, in support of his side, such forces as are available.
Public-domain text, read in full here on John Shaqi.
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