Doctor and patient : $b Papers on the relationship of the physician to men and institutionsPeabody, Francis Weld
Science
Doctor and patient : $b Papers on the relationship of the physician to men and institutions
Peabody, Francis Weld
Medicine; Medicine -- Practice; Physicians
The administration of a department of medicine, with its complicated
relationships and responsibilities toward a large group of various
types of men, to the students of three classes, to interns, to the
medical school administration with all its subdivisions (wards,
social service, outpatient department, dietetics and other clinical
departments), to patients and their families, and to laboratories,
represents a problem which is unapproached in any other department of
the medical school with the possible exception of that of surgery.
One frequently hears it said that if the chief is a good administrator
he will divide all this work up and put it on the shoulders of his
assistants. To a certain extent this is possible and is, indeed,
absolutely necessary; but experience has shown me that beyond a
certain point it is unwise to do so and that the major part of the
administrative responsibility must be assumed by the chief. The
representatives of the medical school, the superintendent of the
hospital, the chief of the roentgen-ray department, the assistant in
charge of the chemical laboratory, all want to deal directly with the
chief; and the smooth running of the clinic demands that they shall.
But to my mind it is not only to these dignitaries that the chief must
leave his door ajar. How often one finds interns and students lurking
outside the office, waiting to catch the chief as he hurries by. “Can
I have five minutes with you, sir?” You let him in, sit down, and
find that what he has approached so modestly is the problem of his
whole career; and who can tell whether it may not be a career with
very significant possibilities? Is there, on the whole, anything more
important than giving advice about a man’s life? Of course, a first
class administrator might say, “Tell him to return next Tuesday at
2:30, at the time appointed for such conferences.” All right; but
usually the youth has worked himself up and is full of his problems
now, and it is _now_ that you can help him most. We hear a great deal
about the necessity of the professor “closing his door” and “protecting
himself.” I fear that some of this “protection” is made necessary by
the fact that our professors are apt to be rather inexperienced, and
they have to get their training after they get their job. The real
question is whether the professor ought to devote himself to looking
after his own career or whether he ought to regard as his first duty
that of stimulating, helping and advancing his assistants. Of course,
this is largely a question of personality; but there are so few men
whose research ability is extraordinarily valuable (and, as I have
said, they ought not to be professors of medicine) that I believe in
general in the “open door policy.” This is, at any rate, the policy
that best suits my temperament and capacity. I have always attempted to
keep some of my own work going, partly through assistants, and, so far
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