A third difficulty is the fact that employers are so often obliged to
engage for skilled labor the assistance of unskilled laborers. Many who
seek employment as servants do not know even the names of the household
tools they are obliged to use—still less are they acquainted with their
uses. A part of this ignorance and lack of skill is due to the prevalence
of the old idea that anybody can do everything—a theory abandoned in most
occupations but still dominating the household. Household employments
and service are still generally considered occupations that any one can
“pick up,” but the picking-up process has resulted in the household,
as elsewhere, in unscientific, haphazard work and has seldom produced
expert workmen. The Superintendent of the Census wrote in 1880, “The
organization of domestic service in the United States is so crude that
no distinction whatever can be successfully maintained (between the
different parts of the service).”[225] In confirmation of this statement
is the testimony of a large number of employees to the effect that they
have become domestic servants because they had not education enough
to do anything else.[226] From this general conception of the nature
of household service several things result: first, few opportunities
exist for learning household duties in a systematic way; second, if the
opportunities were created, few would avail themselves of them so long as
this low estimate of the occupation prevails; third, many housekeepers
are obliged to conduct in their own households a training-school on a
limited scale; fourth, the expense is far greater than it should be,
since unskilled labor is always improvident of time and materials;[227]
fifth, the hygienic results of “instinctive cookery” and “picked up”
knowledge are often seen in ill health and a derangement of household
affairs erroneously attributed to other causes.
A fourth difficulty arises when the seemingly inevitable annual change of
employees comes. Four courses are open to the housekeeper: (1) she may
employ a new servant without asking for a recommendation, (2) she may
take the recommendation of previous employers, (3) she may consult an
employment bureau, (4) she may advertise.
Few persons are willing to adopt the first expedient and take a stranger
into their service, not to speak of their family life, without some
recommendation.[228]
But the second course open—taking the recommendation of others—is
scarcely more practicable. There must always be a difference in
standards, and “excellent” to one may mean “fair” or even “poor” to
another. It is also true that an employee may succeed in one place and be
ill adapted to meet the requirements of another. Again, it is a common
complaint that the recommendation does not always carry with it implicit
confidence in its contents. Daniel DeFoe wrote nearly two hundred years
ago:
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