The eminently successful Endicott Johnson corporation is run on the
basic proposition that ninety per cent of mankind are good and will
make good when confidence is shown in their good intentions. The
working rules for their organization are accordingly made to fit the
big majority rather than the ten per cent minority. And this policy
works--though it be revolutionary. Rules are generally made to fit the
few weaklings who are not man enough to play fair in the team--and
the big majority have accordingly had to be cramped in their freedom
because of the meanness or ignorance of these few. This has been a
common fault in army administration. One ignorant trooper injures a
horse by running him on a hard road, and an indifferent commander
at once forbids all soldiers ever to ride at a gallop. One man is
disorderly in town, and all men are forbidden to visit the town. This
may be an easy way to avoid trouble, but it is distinctly arbitrary and
unjust--and indicative of unfitness for leadership.
This same spirit of indifference to the well being of the good men
in making efforts to control the shiftless is to be found in every
business and walk of life. The point is that better results may
often be obtained by showing confidence in good intentions, allowing
more freedom of action, and controlling the meaner spirits through
education, elimination, and the spirit and example of their comrades.
The leader should remember that fitness for command is proven by
ability to arouse a spirit that makes the men want to give one hundred
per cent results. It is not shown by control through arbitrary
methods--any "dub" can make rules which practically reduce his men to a
state of serfdom.
This is but one phase of showing fairness. The leader will have all
kinds of situations to meet in which he must show it. It is impossible
to anticipate them with rules, but you may meet them successfully
by a continuing determination not to act in passion or impatience,
and to judge each case fairly with thought for the effect on all.
In doing this, you will arrive at the best solutions by giving full
consideration to the Golden Rule about "doing unto others"; and by
remembering that your final decisions must have for their object the
development of the individual's character and the group's discipline.
Public-domain text, read in full here on John Shaqi.
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