_How to Give an Order._--In the first place do not give too many
orders, give as few as possible. Remember the requirements of the
modern theory of command. Here is where they apply directly. Therefore
you first make sure that the order is necessary, and that the thing to
be done is reasonable. Then pick a suitable man to do this particular
thing, call this man by name and thus get his attention, and then in a
quiet tone tell him to do so and so, just as a baseball captain tells
a member of the team to cover third base. There is no question of
obedience, no thought of it. Your quiet tone does not assume that the
man is deaf, or a surly dog, or a criminal, but does assume that he is
an intelligent, loyal member of the team of which you are captain. It
will not occur to him to disobey such an order.
_How Not to Give Orders._--On the other hand you will yourself
stimulate his disobedience if by tone or words you insult his
manliness, question his loyalty and obedience, or by threats dare him
to disobey. We see this often illustrated in the affairs of daily life,
where men untrained in authority are required to exercise it, and
generally give orders in such a manner as to stir up trouble rather
than to get cheerful obedience. This is certainly true with most
street car conductors and similar holders of a brief authority. By
observation you may get a dozen lessons daily in giving orders--ten how
not to give them, and two how to do it to get results without friction.
I once visited as their first regular army instructor a rather new
troop of National Guard cavalry that had somewhere gotten the idea
that obedience to orders would result in proportion to noise. Every
order was roared at the men, and generally accompanied by a volley
of profanity, in a pathetic effort to exercise authority. It was an
astonishing exhibition of not knowing how to handle men, and naturally
did not command the respect or obedience of the meanest man in the
troop. It was a pleasure to watch the keenness with which they grasped
the correct doctrine of command, and to see the discipline of the
whole organization develop under the change. Those same men were fast
becoming real leaders and no doubt carried through to success.
It is clear then that disobedience may often be the direct result of
the way in which the order was given, and you should remember this
when investigating a case. While that may not justify your overlooking
this particular offense, it should enable you to correct the cause of
trouble and thus avoid continued offenses. You may be able to teach
the subordinate to give orders correctly, or you may have to take away
his authority.
Public-domain text, read in full here on John Shaqi.
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