The economic position of womenAcademy of Political Science in the City of New York
History
The economic position of women
Academy of Political Science in the City of New York
Women -- Employment -- United States; Women -- United States -- Economic conditions
You have your collars, and your unreasoned feeling is that you have
secured them as against the enemy. You have a sense of having been
actively combating a negative opposition to something, an indifference
not fundamentally hostile perhaps, but translated into hostility
because of your too definite intention to purchase a specific article.
You reflect that had you removed two of the much-eyeletted collars from
the steel display form and handed them to the lady with the remark that
you would take them, she might have viewed your interruption of her
conversation with more complacency. But you required her to lift down
a box. Your choice was not to her taste. Your order might perhaps have
been called conservative. The result was a perceptible variation in the
density of the atmospheric waves between the saleslady and yourself.
Yet on further reflection you realize that after all your saleslady
cannot be held accountable for duties which she does not understand.
You have wanted attention, advice, understanding service. After some
difficulty you have secured a collar. The saleslady thought that you
were quite capable of knowing what you wanted and choosing it for
yourself. In the concrete both the saleslady and yourself have meant
the same thing. Where you have differed was in your interpretation of
ways of reaching the concrete. You have wanted an expert; you have met
a “counterserver.”
And what but “counterservice” can we expect of the thousands of young
girls drafted yearly into this occupation? Neither training nor
experience is required of them. They may be and are both casual and
unskilled. Saleswomen longer with the house show the newcomer where
stock is kept, and if kindly disposed, give her suggestions as to the
personal peculiarities of the buyer. Some one tells her the custom
of the house as regards saleschecks and other records, and with this
preliminary information she sallies forth to represent her employer
to his clientele. Her time is occupied by her duties so far as she
understands them. She stays in the department to which she is assigned,
keeps her stock dusted and in order, tries to remember what new stock
comes in, and when customers are around does not converse more than
necessary with her co-workers; if a customer asks for something that is
in stock, she produces it and awaits decision; if a customer asks for
something that is not in stock, she states the fact.
Public-domain text, read in full here on John Shaqi.
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