The Post Office of India and Its StoryClarke, Geoffrey
History
The Post Office of India and Its Story
Clarke, Geoffrey
Postal service -- India
that skilled men are employed and that, by concentrating the work in
one place, economy both in staff and bags is effected. For instance, if
the Calcutta G.P.O. and its sixty-three town sub-offices each perform
their own sorting they must each make up separate bags or bundles for a
large number of important towns and R.M.S. sections with which they are
in postal communication; but if they despatch their mail to a central
sorting office, that office, as it deals with a far greater number
of articles, will be in a position to make up direct bags for a very
much larger number of places, like Bombay, Cawnpore, Agra, Lucknow and
Delhi, thereby saving labour in handling and sorting articles in the
running sections. It is an axiom of the Post Office that no work should
be thrown on a running section which can be performed in a stationary
one, the expense being in the ratio of 3 to 1 in staff alone, not to
mention the cost of haulage.
Concentration of sorting, although admirable for large towns, is not
without its drawbacks. Where the system exists, postmasters are no
longer answerable for the disposal of the outward mail, and they are
unable to make any direct inquiry into public complaints regarding
the loss or missending of articles. As all the sorting is thrown on
one mail office, it is necessary for the various post offices which
serve it to close their mails sooner than they would if direct bags
were prepared for the travelling sections, so that the latest time of
posting has to be fixed at an earlier hour and the public suffer some
inconvenience, especially in places remote from the station. A certain
amount of double handling also occurs in towns with a large local
delivery, in which case the mail has to be overhauled before despatch
in order to pick out the local articles. Despite these drawbacks, the
system is undoubtedly a good one whenever the postings of a number of
offices can be concentrated in one mail office, but in small towns it
is preferable for the post office to do its own sorting. Supervision is
better, and the sorters can be used for other work. A solution of the
difficulty might be found by placing the control of all the important
through services under one Director of Mails with a few assistants
to help him in supervision, and it has been suggested that probably
the best results would be obtained if the Postmasters-General were
responsible for both the sorting arrangements and the discipline of the
staff upon all the railways within their circles. The present system
of having different officers in charge of R.M.S. circles has caused
a great deal of correspondence and not unfrequently means divided
counsels. It has estranged the heads of postal circles from one of the
most important branches of postal work, namely, the conveyance of mails
by railway. At the same time, the Railway Mail Service work requires
expert knowledge, and it is important that each railway should have
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