UNDER SCIENTIFIC MANAGEMENT MEASUREMENT DETERMINES THE TASK.--An
important aim of measurement under Scientific Management is to
determine the Task, or the standard amount of any kind of work that
a first class man can do in a certain period of time. The "standard
amount" is the largest amount that a first class man can do and
continuously thrive.
The "first-class" man is the man who can eventually become best
fitted, by means of natural and acquired capabilities, to do the
work. The "certain period of time" is that which best suits the work
and the man's thriving under the work. The amount of time allowed
for a task consists of three parts--
1. time actually spent at work.
2. time for rest for overcoming fatigue.
3. time for overcoming delays.
Measurement must determine what percentage of the task time is
to be spent at work and what at rest, and must also determine
whether the rest period should all follow the completed work, or
should be divided into parts, these parts to follow certain cycles
through the entire work period.
The method of constructing the task is discussed under two
chapters that follow, Analysis and Synthesis, and Standardization.
Here we note only that the task is built up of elementary units
measured by motion study, time study, and micro-motion study.
When this standard task has been determined the worker's
efficiency can be measured by his performance of, or by the amount
that he exceeds, the task.
QUALIFICATIONS OF THE OBSERVER OR MEASURER.--The position of
observer, or as he has well been called, "trade revolutionizer,"
should be filled by a man specially selected for the position on
account of his special natural fitness and previous experience. He
also should be specially trained for his work. As in all other
classes of work, the original selection of the man is of vital
importance. The natural qualities of the successful hunter,
fisherman, detective, reporter and woodsman for observation of
minute details are extremely desirable. It is only by having
intimate knowledge of such experiences as Agassiz had with his
pupils, or with untrained "observers" of the trade, that one can
realize the lack of powers of observation of detail in the average
human being.
Other natural qualifications required to an efficient observer
are that of being
(a) an "eye worker";
(b) able to concentrate attention for unusually
long periods;
(c) able to get every thought out of a simple
written sentence;
(d) keenly interested in his work;
(e) accurate;
(f) possessed of infinite patience;
(g) an enthusiastic photographer.
The measurer or observer should, preferably, have the intimate
knowledge that comes from personal experience of the work to be
observed, although such a man is often difficult if not impossible
to obtain.
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