OBSERVED WORKER SHOULD REALIZE THE PURPOSE OF THE
MEASUREMENT.--The observed worker should be made to realize the
purpose and importance of the measurement. The observing should
always be done with his full knowledge and hearty cooeperation. He
will attain much improvement by intelligent cooeperation with the
observer, and may, in turn, be able to be promoted to observing if
he is interested enough to study and prepare himself after hours.
WORKER SHOULD NEVER BE OBSERVED SURREPTITIOUSLY.--No worker
should ever be observed, timed and studied surreptitiously. In the
first place, if the worker does not know that he is being observed,
he cannot cooeperate with the observer to see that the methods
observed are methods of least waste. Therefore the motion study and
time study records that result will not be fundamental standards in
any case and will probably be worthless.
In the second place, if the worker discovers that he is being
observed secretly, he will feel that he is being spied upon and is
not being treated fairly. The stop watch has too long been
associated with the idea of "taking the last drop of blood from the
worker." Secret observations will tend strongly to lend credence to
this idea. Even should the worker thus observed not think that he
was being watched in order to force him, at a later time, to make
higher outputs, after he has once learned that he is being watched
secretly, his attention will constantly be distracted by the thought
that perhaps he is being studied and timed again. He will be
constantly on the alert to see possible observers. This may result
in "speeding him up," but the speed will not be a legitimate speed,
that results to his good as well as to that of his employer.
Worst of all, he will lose confidence in the "squareness" of his
employer. Hence he will fail to co-operate, and one of the greatest
advantages of Scientific Management will thus be lost.
It is a great advantage of micro-motion study that it demands
cooeperation of the man studied, and that its results are open to
study by all.
AN EXPERT BEST WORKER TO OBSERVE.--The best worker to observe
for time study is he who is so skilled that he can perform a cycle
of prescribed standard motions automatically, without mental
concentration. This enables him to devote his entire mental activity
to deviating the one desired variable from the accepted cycle
of motions.
The difficulty in motion study and time study is not so often to
vary the variable being observed and studied, as it is to maintain
the other variables constant. Neither skill nor appreciation of what
is wanted is enough alone. The worker who is to be measured
successfully must
1. have the required skill.
2. understand the theory of what is being done.
3. be willing to cooeperate.
Public-domain text, read in full here on John Shaqi.
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