The Psychology of SalesmanshipAtkinson, William Walker
Science
The Psychology of Salesmanship
Atkinson, William Walker
Selling -- Psychological aspects
Many successful salesmen state that they overcame their early fear and
timidity by filling themselves with auto-suggestions that they were
calling on the customer for the purpose of doing him a good turn--that
it was a good thing for the customer that the salesman was calling on
him, although he did not know it--and that he, the salesman must let
nothing stand in the way of doing that good turn to the customer, etc.
As ridiculous as this may appear to some, it will be found to work well
in many cases. And it is based upon truth, too, for if the goods are
right, and the prices are likewise, the salesman is doing the customer a
good turn.
And right here, let us impress upon you the necessity of working
yourself up to the point of _believing thoroughly in your own
proposition_. You must get yourself into the state of mind in which, if
you were in the customer's place, you would surely want to take
advantage of it. You must convert yourself before you can expect to
convert the customer. We know an ad. man who tells us that he never
feels satisfied with an ad. that he is writing until he can make himself
believe that he wants to buy the article himself. And he is right. And
the salesman will do well to take a leaf from his book. Enthusiasm and
belief are contagious. If you believe thoroughly in a thing, you run a
much better chance of making others believe in it also, than if you feel
otherwise. You must learn to _sell to yourself_ first, then you may sell
to the customer.
W.C. Holman, in "Salesmanship," says: "One cannot make others believe
what he himself believes, unless he himself is an earnest believer.
Dwight L. Moody swayed enormous audiences by the simple power of his own
wonderful earnestness. No one could listen to Moody without saying:
'This man believes absolutely every word he is speaking. If he feels
what he says so tremendously, there must be something in it.' If every
salesman realized how largely the attitude of the 'prospect' depended
upon the salesman's own mental attitude, he would be as careful to get
into the right frame of mind when he started out to approach a prospect
as he would be to carry a sample case. It is a simple matter for him to
do this. All that is necessary is for him to 'take account of stock'
just before he starts out--to enumerate to himself all the strong,
convincing points in his proposition--to consider the good high
qualities of the goods he is selling--run over in his mind the splendid
characteristics of his house--think of the great number of customers who
have bought his product--and of the supremely satisfying reasons why
other customers should buy his goods. In other words, before a salesman
starts to sell other men, he should sell himself. He should make this
sale to himself at the beginning of every day's work."
Public-domain text, read in full here on John Shaqi.
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