During the year 1916, 16,398,450 tickets of various forms were printed in Chicago and distributed to the various ticket offices, and in addition, 8,150,000 cash-fare tickets or checks were issued by conductors to travelers purchasing on the train. In addition to offices where tickets may be purchased, arrangements exist in many thousands of smaller points whereby the public may secure sleeping-car accommodations by application to the station agent or other representative of the railroad company, who will arrange by telephone, telegraph, or letter the desired space to be called for, with a reasonable time at a designated point. In order to extend to the public every courtesy consistent with lawful requirements and good business principles, the Pullman Company endeavors to provide prompt and careful attention to all requests for refund of fares where service paid for is not furnished, whether through the acts of its agents or employees or the passenger, or due to interruption of traffic. Applications of this nature are usually made to the company's general offices in Chicago, but when this is not convenient, a report made to the company's representative in any of the important cities throughout the country is forwarded to the central offices and receives the most careful consideration. It would seem of interest in this connection to state that during the year 1916, 53,743 applications, amounting to $152,446.00, were received for refund of fares, an average of one hundred and seventy-nine for each working day. Of the total number received 48,025 were considered favorably and paid, indicating the liberal policy of the company in such matters. Regardless of the amount involved, great or small, it is necessary that each case be considered on its individual merits, and the result determined with due regard to fairness to the passenger and the company, and not conflicting with legal necessities. Probably seventy-five per cent of these requests for refunds are occasioned by passengers changing their plans or missing their train. Most frequent is the reason given that the wife has packed the tickets in the trunk, that the cab or taxi broke down, or that the last act of the theater caused unrealized delay. Often the tickets are lost, and not infrequently they are turned in by others for refund. [Illustration: Bedroom and observation section of a costly private car. This car represents the apotheosis of railroad travel] [Illustration]