Yet the very thing which makes an advanced industrial organization
too complex to be directed by a dictatorship, or to be policed by
democratic politicians, is forcing the leaders of industry to evolve
forms of self-control. When I say that they are being forced to do this
I am not referring to those ostentatiously benevolent things which are
done now and then as sops to Cerberus. There is a certain amount of
reform undertaken voluntarily by men who profess to fear ‘bolshevism,’
and if not bolshevism, then Congress. That is relatively unimportant.
So also is the discovery that it pays to cultivate the good will of
the public. What I am referring to is the fact that the [p256] sheer
complexity of the industrial system would make it unmanageable to
business men, no less than to politicians or dictators, if business men
were not learning to organize its control.
It is the necessity of stabilizing their own business, of directing
technical processes which are beyond the understanding of stockholders,
of adjusting the supply and demand of the multitudinous elements
they deal in, which is the compelling force behind that divorce
between management and ownership, that growing use of experts and of
statistical measurements, and that development of trade associations,
of conferences, committees, and councils, with which modern industry
is honeycombed. The captain of industry in the romantic sense tends to
disappear in highly evolved industrial organizations. His thundering
commands are replaced by the decisions of executives who consult with
representatives of the interests involved and check their opinions
by the findings of experts. The greater the corporation the more
the shareholders and the directors lose the actual direction of the
institution. They cannot direct the corporation because they do
not really know what it is and what it is doing. That knowledge is
subdivided among the executives and bureau chiefs and consultants, all
of them on salary; each of them is so relatively small a factor in the
whole that his personal success is in very large degree bound up with
the success of the institution. A certain amount of jealousy, intrigue,
and destructive pushing, of office politics, in short, naturally
prevails, men being what they are. But as compared with the old-style
business man, the ordinary executive in a great corporation is
something quite strange. He is [p257] so little the monarch of all he
surveys, his experience is so continually with stubborn and irreducible
facts, he is so much compelled to adjust his own preferences to the
preferences of others, that he becomes a relatively disinterested
person. The more clearly he realizes the nature of his position in
industry, the more he tends to submit his desires to the discipline of
objective information. And the more he does this the less dominated
he is by the acquisitiveness of immaturity. He may on the side gamble
acquisitively in the stock market or at the race track, but in relation
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