Abroad at Home: American Ramblings, Observations, and Adventures of Julian StreetStreet, Julian
General
Abroad at Home: American Ramblings, Observations, and Adventures of Julian Street
Street, Julian
United States -- Description and travel; United States -- Social life and customs -- 1865-1918
It always amuses me to hear criticisms by foreigners of the telephone as
perfected in this country. And our sleeping cars and telephones are the
things they invariably do criticize. As to the sleeping car there may be
some justice in complaints, although it seems to me that, under the
conditions for which it is designed, the Pullman car would be hard to
improve upon. It is the necessity of going to bed while traveling by
rail that is at the bottom of the trouble. But when a foreigner
criticizes the American telephone the very thing he criticizes is its
perfection. If we had bad telephone service, and didn't use the
telephone much, it would be all right, according to the European point
of view. But as it is, they say we are the instrument's "slaves."
That was the complaint of Dr. George Brandes, the Danish literary
critic. "The telephone is the worst instrument of torture that ever
existed," he declared. "The medieval rack and thumb-screws were
playthings compared with it."
Arnold Bennett, in his "Your United States," tells of having permanently
removed the receiver from the telephone in his bedroom in a Chicago
hotel. His action, he declares, caused agitation, not merely in the
hotel, but throughout the city.
"In response to the prayer of a deputation from the management," he
writes, "I restored the receiver. On the horrified face of the
deputation I could read the unspoken query: 'Is it conceivable that you
have been in this country a month without understanding that the United
States is primarily nothing but a vast congeries of telephone cabins?'"
Now, the thing which Mr. Bennett, Dr. Brandes, and many other
distinguished visitors from Europe seem to fail to comprehend is this:
that, being distinguished visitors, and therefore sought after, they are
the telephone's especial victims, and consequently gain a wrong
impression of it. They themselves use it little as a means of calling
others; others use it much as a means of calling them. Furthermore,
being strangers to this highly perfected instrument, they are also,
quite naturally strangers to telephonic subtleties. Mr. Bennett proved
his entire lack of knowledge of the new science of telephone tact when
he tried to stop the instrument by removing the receiver. Any American
could have told him that all he need have done was to notify the
operator, at the switchboard, downstairs, not to permit him to be
disturbed until a certain hour. Or, if he had wished to do so, he could
have asked her to sift his messages, giving him only those she deemed
desirable. He would have found her, I feel sure, as capable, on that
score, as a well-trained private secretary, for, among the many
effective services of the telephone, none is finer than that given by
those capable, intelligent, quick-thinking young women who act as
switchboard operators in large hotels and offices. I am glad of this
opportunity to make my compliments to them.
Public-domain text, read in full here on John Shaqi.
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