“In our shopping investigations, which covered four mornings, we found
that almost invariably the goods pushed by the salespeople or shown
most prominently were not standardized wares; they were imitations
of standard goods, often so flimsy as to betray the adulteration. By
asking for standardized goods, we could secure them. Now there must be
a reason for the prominence given the unstandardized goods, and we have
decided that the stores make a bigger profit on them, even though the
price is less, than on the standardized goods. Therefore, we are not
getting so much for our money.”
“Just what do you mean by standardized goods?” asked Mr. Norton.
“In fabrics, those which have the name of the maker woven in the
border, or printed plainly on the board or carton in which the
materials are offered; in china, cut glass, silverware and writing
paper, a trade mark blown, stamped or woven in the article; in hosiery,
underwear, corsets, shields, ready-to-wear garments of all sorts, the
stamp of the maker. To sum up, generally speaking, wares that are made
by a well known concern willing to put its name on them and thus to
stand back of them.”
“But how can you be sure, even with a trade mark, that these goods will
wear satisfactorily?” asked Mr. Larry.
“We don’t _know_ anything,” said Mrs. Larry, “but it stands to
reason that a man who spends thousands to make his goods known to us
women will not give us a chance to say to our neighbors that what he
guarantees is unreliable. In every case where the goods were made by a
reputable firm and bore their trade mark, the salespeople told us we
could bring them back if they were not satisfactory. This, because the
merchant knows that he can hold the manufacturer for any faulty output
of the factory.
“Take, for instance, dress shields; if they bear no firm name and go to
pieces in the first washing, they must be thrown away, but a washable
dress shield, bearing the name of the manufacturer, can be taken to
the store and exchanged for a perfect pair, without any question as to
where it was bought or what price was paid for it.
“Adulterated, unstandardized drygoods represent the same waste in the
household budget as unstandardized, unlabeled canned goods.”
“This is all very well for you women who live in the city and can pick
and choose among stores, but how about the small city or town woman?”
said Mr. Norton.
“She is quite as independent as we are,” replied Teresa Moore.
“Consider, as an example, the small town or suburban woman and her
corset. She has been to the large city store and found a corset made
by a standard firm, which suits her figure. She need never wear any
other kind; she can order it by mail, or she can insist that the local
shopkeeper handle that make of corset or lose her trade. This is true
of any other standard article that she wants.
Public-domain text, read in full here on John Shaqi.
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