Banks and Their Customers: A practical guide for all who keep banking accounts from the customers' point of viewWarren, Henry
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Banks and Their Customers: A practical guide for all who keep banking accounts from the customers' point of view
Warren, Henry
Banks and banking -- Great Britain
Coming to the definition of an unclaimed balance, it must be confessed
that it is somewhat difficult to explain exactly what an “unclaimed”
balance is, for the simple reason that the banks, when an account
becomes dormant, seldom make an effort to discover whether the owner
be either dead or alive, or to whom the balance belongs. On the other
hand, if they do not court inquiry, it cannot be said that they
obstruct it. Neither, however, do they encourage it, nor assist the
owner or claimant in any way, but content themselves with passively
carrying forward the figures from half-year to half-year. The public
may well be dissatisfied with this treatment, for it is quite apparent
that were the banks to make it their business to discover the owners
or claimants they would be successful in five cases out of six, and,
further, the longer they nurse these so-called “unclaimed” balances,
the greater is the probability that they will for ever retain them.
We will first discuss the position of the current-account customer in
relation to this practice. As a rule, it is well known to the members
of a deceased man or woman’s family where the banking account was
kept; so inquiries are usually made, and the balance standing to the
credit of the deceased ascertained. There are, however, exceptional
cases. A man may have accounts with two different bankers and though
one is known, the second may not be. If the pass-book relating to the
second account be at the bank, the manager very probably will keep it
there. Again, a person on a visit to a place may open a small temporary
account at a bank there, and should he die suddenly the manager will
not make any attempt to trace his representatives. When the pass-books
which relate to these “unclaimed” balances are at the bank, some
managers are most careful that they shall not go out again; and, in
order to prevent their being sent through the post to the addresses
on the ledgers, the books are generally placed in some out-of-the-way
corner of the strong-room, there to await the coming of their owners.
This is certainly a novel way of protecting the interests of one’s
clients, though it doubtless has not the smallest claim to originality,
and may not be completely unknown in other trades than that of banking.
Secondly, we come to the deposit-receipt or deposit-note; and it will
readily be allowed that a small piece of paper of this description may
easily be either lost or accidentally destroyed. It must be borne in
mind, too, that the companies, in the event of a depositor’s death,
do not take any steps to inform either his next-of-kin or his legal
representatives that certain sums of money are standing to his credit
in their deposit-ledgers, even when they are aware of his decease.
Then, again, after a depositor’s death these documents are sometimes
overlooked or inadvertently cast aside with other papers. Such sums,
after a lapse of years, might go to swell a company’s unclaimed
balances.
Public-domain text, read in full here on John Shaqi.
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