This seems, in these desultory confessions, a right and fitting place
to set forth the fact that in many of my customers I found friends.
By which I mean people who think about you, who would take trouble
for you, or would make sacrifices to help you, who grieve over your
misfortunes and rejoice when you are doing well. And how precious they
are. I have always been a great stickler for the proper definitions of
words such as Freedom, Love, Friendship, Truth; and I do wish people
would not lightly talk of _friends_ when they only mean some casual
acquaintance who knows little of them and cares less. I can frankly
assert that the only pleasant recollections I have of my shop-keeping
days, connected with business that is, are associated with the many
kindly folks whom I served. Of course my particular business lent
itself to closer relations with customers than ordinary shop-keeping,
since I had to discuss their desires with them, and give them the
benefit of my experience. The one drawback attached to this was that I
often spent three or four times as long discussing a trifling order as
it was worth; but that was counterbalanced by my sometimes getting a
big order with a very small amount of talk.
It did occasionally happen that I, as the Yankees happily and
metaphorically put it, struck a snag even in this, and one glaring
instance lingers luridly in my memory. A neighbouring tradesman, with
whom I was on most friendly terms, very kindly gave me an introduction
to a well-to-do customer of his at Tulse Hill. My friend was a builder
and decorator, and had done a great deal of work for this gentleman,
to their mutual satisfaction. So when, one day, his customer asked him
about getting some old English frames regilded he recommended me, and
did not, in ordinary business fashion, stipulate that he should have
a commission upon the transaction. Cheered by my friend's description
of his customer, I waited upon the latter, and was received in the
most jolly fashion as a guest, and not in any patronising spirit,
refreshments being produced and some pleasant general talk ensuing. I
was then shown the work and asked for an estimate. This I gave after
close calculation, and with due consideration of the fact that my
customer had probably obtained other estimates before asking for mine.
Public-domain text, read in full here on John Shaqi.
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