We had a very interesting meeting the following Monday. Our Monday
evening meetings were certainly valuable, and I wouldn't have
discontinued them for anything. It kept the fellows thinking and working
in the interests of the business.
The matter for discussion was, "What can we do to boost sales this
spring?"
A few days before I had asked old Barlow why he always got the trade for
farming implements. His reply had interested me very much. He said:
"I know exactly the uses of all farming implements I sell. I know what
kind of soil we have for miles around Farmdale. I know what kind of
crops rotate best, and what fertilizer is best for each crop. The result
is that I can advise the farmer what to buy, why he should buy it, and
how to get the best results from using it."
"You must be a regular farmer yourself," I had exclaimed with surprise.
"When did you learn farming?"
Barlow had smiled as he said, "I realized early in the game that if I
meant to win the farmers' trade, I must win their confidence by knowing
their needs, and talking in their own terms; so I bought that little
farm at Mortonville, eight miles from here, just to experiment with and
to study farming."
It just showed how easily a boss can be misunderstood. When I worked for
old Barlow we fellows had always thought he was having a good time every
spring, summer and fall at his farm, and had wished we could get away
from business as often as he did just to "play" on the farm--and all the
time he had been trying out new methods so as to talk helpfully to the
farmers!
I began to understand more and more why Barlow was so successful. He
never guessed, but always got the facts first hand.
Just the same I'm convinced he made a mistake in not telling his workers
more of his methods--he would not have been so often misunderstood and
misjudged by his employees if he had had meetings with them similar to
my Monday evening "Directors' Meeting."
Well, to come back to our meeting. Of course, we had decided to have a
full line of gardening tools. Jones suggested that we add garden seeds,
which we had never kept because Traglio, the druggist, sold them.
I demurred, saying, "We ought not trespass on Traglio's trade for seeds,
which he has had for years."
Charlie Martin said, "Of course, it's splendid of you, Mr. Black, to be
so considerate; but, after all, business is no 'After-you-Alphonse'
affair. I believe you should sell garden seeds. The hardware store that
sells garden tools is also the logical place for seeds."
Larsen agreed with Charlie, while Jimmie said, "Gee, boss, that's a
great idea--and let's grow some in the window so as to show the seeds
are there with the sproutin' act."
We finally decided to sell garden seeds.
Jones then suggested that we should make a big window display of seeds
and tools, "Not just a 'dead' display, you know, Mr. Black, but a
display of them in use. That's the way to attract attention to the
goods--show 'em being used," he concluded.
Public-domain text, read in full here on John Shaqi.
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