To come back to that Sisk percolator. I had been handling it for some
time and doing a good business on it, when a letter had come saying that
on and after that date the discount for Sisk percolators would be
reduced to 25 per cent. As it was costing me about 25 per cent. to do
business, I decided not to handle them after I got rid of what I had,
and I wrote them so right away. You see, I was beginning to study the
relationship of profit to expense, and, unless the things I sold were
showing me a profit, either directly or indirectly, there was nothing
doing on them--I would not bother with them at all. I had told the Sisk
people that perhaps they could find some one else to handle them for
love of the company, but that I would not.
My letter got results, and got them quickly. I had a nice letter from
them stating that they realized that I couldn't handle the goods unless
I made a fair profit on them, and so they had decided to increase the
discount from 25 to 33⅓ per cent. Since they were willing to come up
on the discounts I was quite willing to push the percolators, and I
wrote them and told them so, and sent them an order for half a dozen
more right away.
In the same mail I had an answer from Bates & Hotchkin. Hersom was out
of town; but they said they were glad to help me out, and would send me
enough stuff to fill up the windows and have some left over for the
store, and would I please let them know just what I wanted and they
would send it on consignment right away. It was good to deal with a
concern that would go out of its way to do you favors.
The Mater was at the house that evening, and I was telling about the
Sisk percolator matter. Suddenly she said:
"Really, those Sisk persons are remarkably clever, don't you know! I
believe it was their plan to reduce the discount from 40 to 33⅓ per
cent., and they studied the psychology of the matter and decided
that--and I think you will agree with me, Dawson--that, had they merely
written, in the first place, announcing that the discounts were reduced
from 40 to 33⅓ per cent., their customers would feel annoyed at the
reduction of their profits. But, instead, they reduced the discount to
25 per cent., unquestionably with the purpose of _increasing_ it to
33⅓ per cent., thus leaving with their customers the impression that
the discounts had been increased instead of reduced, going on the
psychological principle that the last impression made upon the mind is
the strongest."
Remarkably clever, I thought! I believed the Mater was right. Because,
even when I knew it, I hadn't any ill feeling against the company.
It was very keen of the Mater to spot it. I had never suspected she was
so shrewd.
CHAPTER XXV
SELLING ELECTRIC APPLIANCES
The Atlantic Electric Appliance Corporation fixed me up with a dandy
line of electrical goods, and they sent two smart young girls to act as
demonstrators.
Public-domain text, read in full here on John Shaqi.
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