The emotional dimensions of contracting are often
neglected in economics. Players assume that their
counterparts maintain a realistic and stable sense of self-
worth based on intimate knowledge of their own strengths
and weaknesses. Market participants are presumed to
harbor realistic expectations, commensurate with their
skills and accomplishments. Allowance is made for
exaggeration, disinformation, even outright deception -
but these are supposed to be marginal phenomena.
When trust breaks down - often the result of an external or
internal systemic shock - people react expectedly. The
number of voluntary interactions and transactions
decreases sharply. With a collapsed investment horizon,
individuals and firms become corrupt in an effort to
shortcut their way into economic benefits, not knowing
how long will the system survive. Criminal activity
increases.
People compensate with fantasies and grandiose delusions
for their growing sense of uncertainty, helplessness, and
fears. This is a self-reinforcing mechanism, a vicious
cycle which results in under-confidence and a fluctuating
self esteem. They develop psychological defence
mechanisms.
Cognitive dissonance ("I really choose to be poor rather
than heartless"), pathological envy (seeks to deprive
others and thus gain emotional reward), rigidity ("I am
like that, my family or ethnic group has been like that for
generations, there is nothing I can do"), passive-
aggressive behavior (obstructing the work flow,
absenteeism, stealing from the employer, adhering strictly
to arcane regulations) - are all reactions to a breakdown in
one or more of the four aforementioned types of trust.
Furthermore, people in a trust crisis are unable to
postpone gratification. They often become frustrated,
aggressive, and deceitful if denied. They resort to reckless
behavior and stopgap economic activities.
In economic environments with compromised and
impaired trust, loyalty decreases and mobility increases.
People switch jobs, renege on obligations, fail to repay
debts, relocate often. Concepts like exclusivity, the
sanctity of contracts, workplace loyalty, or a career path -
all get eroded. As a result, little is invested in the future, in
the acquisition of skills, in long term savings. Short-
termism and bottom line mentality rule.
The outcomes of a crisis of trust are, usually, catastrophic:
Economic activity is much reduced, human capital is
corroded and wasted, brain drain increases, illegal and
extra-legal activities rise, society is polarized between
haves and haves-not, interethnic and inter-racial tensions
increase. To rebuild trust in such circumstances is a
daunting task. The loss of trust is contagious and, finally,
it infects every institution and profession in the land. It is
the stuff revolutions are made of.
XXXVIII. The Distributive Justice of the Market
Public-domain text, read in full here on John Shaqi.
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