The talent for accuracy in affairs may be distinct from literary talent
and education, and though we have been considering the difficulty of
corresponding on matters of business with the uneducated, we must not too
hastily infer that because a man is inaccurate in spelling, and inelegant
in phraseology, he may not be an agreeable and efficient business
correspondent. There was a time when all the greatest men of business in
England were uncertain spellers. Clear expression and completeness of
statement are more valuable than any other qualities in a business
correspondent. I sometimes have to correspond with a tradesman in Paris
who rose from an humble origin and scarcely produces what a schoolmaster
would consider a passable letter; yet his letters are models in essential
qualities, as he always removes by plain statements or questions every
possibility of a mistake, and if there is any want of absolute precision
in my orders he is sure to find out the deficiency, and to call my
attention to it sharply.
The habit of _not acknowledging orders_ is one of the worst negative vices
in business correspondence. It is most inconveniently common in France,
but happily much rarer in England. Where this vice prevails you cannot
tell whether the person you wish to employ has read your order or not; and
if you suppose him to have read it, you have no reason to feel sure that
he has understood it, or will execute it in time.
It is a great gain to the writer of letters to be able to make them brief
and clear at the same time, but as there is obscurity in a labyrinth of
many words so there may be another kind of obscurity from their
paucity,--that kind which Horace alluded to with reference to poetry,--
"Brevis esse laboro
Obscurus fio."
Sometimes one additional word would spare the reader a doubt or a
misunderstanding. This is likely to become more and more the dominant
fault of correspondence as it imitates the brevity of the telegram.
Observe the interesting use of the word _laboro_ by Horace. You may, in
fact, _labor_ to be brief, although the result is an appearance of less
labor than if you had written at ease. It may take more time to write a
very short letter than one of twice the length, the only gain in this
case being to the receiver.
Letters of business often appear to be written in the most rapid and
careless haste; the writing is almost illegible from its speed, the
composition slovenly, the letter brief. And yet such a letter may have
cost hours of deliberate reflection before one word of it was committed to
paper. It is the rapid registering of a slowly matured decision.
Public-domain text, read in full here on John Shaqi.
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