If he be a workman, he may take better
care of his tools, keep his output up to a higher
standard of quality, prepare himself for more
responsible positions. If he be a salesman, he
may be more considerate of his customers and
hence really more valuable to his employer;
he may be more loyal to the house and hence
<p 145>
promote the ``team work'' of the organization,
and he may because of his more receptive state
of mind be preparing himself for much greater
usefulness to his house. If he be a superintendent,
he may be more thoughtful of his
men, or more scrupulous for the future of the
business.
Production methods or labor conditions
are often such that piecework is impossible.
There are many functions and processes which
thus far have not been satisfactorily adjusted
to task systems; there are others (the inspection
service in a factory, for instance) where a
premium on increased output would defeat
the first purpose of the service. Where results
can be accurately measured, however, and the
quality of the service can be automatically
secured or is not sacrificed by concentration
upon quantity, the task system--whether
it take the form of piece rates, premiums, or
bonus--has such superior psychological advantages
that it will probably come more and
more into use.
Under the general heading quoted above--
<p 146>
``How do you make the most of the wages
paid your employees?''--the following question
was asked: ``What special method do
you employ to make men satisfied or pleased
with their wages?'' The answers were most
interesting and instructive. One manager
having many thousand men in his organization
narrated various methods by which he
kept in personal touch with his men, and
turned this personal relationship to the advantage
of the house.
One illustration will make clear the line he
pursued. In the card catalogue of the employees,
the birthday of each is noted, the
executive recognizing that for the average
man this is an anniversary even more important
than New Year's.
_If for any reason a member of the organization
deserves or requires the executive's personal attention,
his birthday may be chosen as the date
of the interview. Then whether the man merits
an advance for extra good work or needs help to
correct a temporary slump in efficiency, the reward
or the appeal takes on added meaning_
<p 147>
_because it coincides with a turning point in his
life_.
To facilitate the plan, the manager's file
of employment cards is arranged, not by
initials or departments, but by birthdays.
Each workman's name falls under his eye a
few days in advance, long enough to secure
a report from his foreman, if knowledge is
lacking of his progress.
Public-domain text, read in full here on John Shaqi.
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