This apparently favorable condition was the
very reason for his lack of success in the new
work. There was not the novelty in this position
that there had been in his former successive
positions. In such an executive position,
it was not a question of taking care of an emergency
demand, but of organization, of establishing
routine, of organizing bigger campaigns.
Before the end of the first season it became evi-
<p 238>
dent that the new sales manager was not making
good. Everything--organization, discipline,
routine system, ginger--had deserted
him. Neither he himself nor his employers,
however, found the real cause. ``I have lost
my grip,'' he told the general manager. ``I
am worn out and of no further use to this
business.''
Furthermore he thought he was of no use
to any business. But he made a connection
with a big house which had a large advertising
campaign on its hands. He threw himself
into the task of recasting the firm's selling
literature, the planning of new campaigns,
and the reorganization of the correspondence
department. Within the year, he had duplicated
on a magnified scale his early triumphs
with his first employers. Moreover, he continued
this record of efficiency the second year,
thus entirely refuting the fear of himself
and his friends that he would ``last less
than a year'' and that he lacked staying
power.
His first employer described the case for me
<p 239>
the other day, requesting that I discover the
reason for the young man's initial failure among
friends and his subsequent triumph in a new
environment. He had kept in close touch with
the other's progress and supplied a hundred
details which helped to make the situation
clear. Finally, after consideration, he agreed
with my diagnosis that his young friend's
falling off in efficiency--his plateau--had
been due to the exhaustion of novelty interest
in his work.
His first success was built on a long series
of separate plans or ``stunts,'' each of which
was begun and executed in a burst of creative
enthusiasm. His first few months' achievement
as sales manager was due to the same
stimulus, but as the months went by the spur
of novelty became dulled. Lacking the discipline
which would have enabled him to
force voluntary attention and the resulting
interest in his tasks, he failed also to trace the
cause of his flagging invention and energy and
assumed that this was due to exhaustion of his
resources.
<p 240>
Public-domain text, read in full here on John Shaqi.
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