In some industries the physical and mental condition of the workers
is made the care of a welfare department, which provides proper
environment, sanitation, athletics, hospitals, kitchens, libraries,
saving banks, country clubs, etc.--a background for successful
management. But there still remains the necessity for the personal
touch of the foreman in direct contact with the men. He understands all
the facilities offered, their advantages, and what management intends
them to do for the men--and he is there in close touch to see that the
men get the right ideas and make the most of them. But beyond all that,
incapable of general control, and properly in the sole hands of the
immediate leader for the sake of their effect on his leadership, there
are the thousand little homely things of the daily work and play in
which the thoughtful foreman makes his men feel his interest in their
welfare, success and happy living.
_Creating and Maintaining Discipline._--The inexperienced man is likely
to have more apprehension about his ability to maintain discipline
than about anything else in connection with taking charge of a group
of men. He wonders if they will obey him and is not sure of himself
as a disciplinarian. It will help him if he gets a fair idea of how
discipline is maintained. It is often said that discipline is the
result of the leader's administration of rewards and punishments. This
is too narrow a view. In reality the spirit we call discipline is the
result of the leader's whole conduct of himself and his job, of his
personality and methods, of everything he does for his men, to his
men and with them. Among all these, rewards and punishments play an
important part. But rewards have a great deal more to do with building
up discipline than have punishments, and are given much more easily
and pleasantly. In fact if the leader has established at all the spirit
of leadership herein pictured he will have but rare occasions to use
any punishments. This has been proven over and over again, and with all
kinds of men. In every phase of human endeavor, fair treatment and the
encouragement that comes from judicious appreciation of good intentions
and from praise of good work soon establish a spirit which makes
punishment quite out of place and unnecessary.
Public-domain text, read in full here on John Shaqi.
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