_Prompt Action Necessary._--As the object of both rewards and
punishments is the effect they are to have on the individual and
particularly on the group, action in both cases should be taken
immediately following the occasion, while it is fresh in the minds of
all. Let your men realize that you are right on the job of bossing, and
that the conduct of each is a matter of real interest to you and to
all. To overlook offenses and neglects that appear willful, causes them
to multiply, and discourages the faithful workers. The word or nod of
recognition of good work is immediate, and has its effect, so also does
the first step in recognition or correction of an offense. This first
step may be an admonition, or even a reprimand where you are sure it is
justified. But the first step is generally to call the man up and ask
his reason--and to ask him in a tone that assumes that he has a reason,
and that you intend to give it fair consideration. You may have to
defer action for further investigation, but you have taken the first
step and gotten the immediate effect. It only remains to carry on to a
decision as circumstances determine.
_Symptoms of Poor Leadership._--We have all seen men in positions of
authority who are awful examples of what a leader ought not to be. A
little authority in their hands seems to upset the balance in their
heads. They lose all sense of how to deal with men, become ridiculously
arbitrary and loudmouthed and blustering. They try to rule by "putting
the fear of God into them," by main strength and brute force. They are
the boss because they have been named the boss, and "they will show
them." Their first step when they see anything going wrong is to bellow
"what the h---- are you doing?" in a tone that implies that the man
is not only a fool but a criminal. They outrage every sensibility of
manliness he may have, assume his motives are those of a thief and a
liar--and then expect him to respond with good work and loyal service.
Of course that is ridiculous. Such methods of control bring only sullen
obedience, and even invite open rebellion. Swagger and bluster are but
a thin camouflage for incompetence, and it would be a wholesome thing
for these leaders to be able to realize the scorn and disgust they are
implanting in the hearts of their men. Some do not know any better,
and may be made good by training, others lack native strength of
character and are hopeless. Neither should be left in authority as they
are.
Public-domain text, read in full here on John Shaqi.
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