In the Middle West there is a manufacturing city which in recent years has
grown remarkably, both in population and in industry. In ten years the
first increased from 35,000 to 99,000 people. It is served by two
railroads, one a main line of an important Canadian property and the other
the main line of a small and fairly local railroad. The lines of a very
large American system are but fourteen miles away, cross level country.
The first of the two railroads that actually enter X. is operated from
Montreal, when it is not actually operated from London, England.
Apparently it has not yet heard of the rapid growth of X., for it has done
nothing whatever to increase its facilities to keep pace with that growth;
even its officers rarely pay X. the honor of a passing visit.
The second of these two roads gets the business. Its headquarters are but
sixty miles away. Its president, its general manager, its superintendent,
and its traffic manager are vigorous young men who are forever running up
to X, and dining or lunching with its Chamber of Commerce and its
manufacturers--they call half of them by their first names. They are alert
to the necessities of the town and of its people. But they operate a small
railroad. They are not burdened with the detail or the worry of five
thousand miles of line, or ten thousand or even twelve. It takes super-men
to run systems such as these last. And (unfortunately, perhaps) we have
not as yet bred super-men in the United States.
The road that is but fourteen miles away should have come into X. with its
rails a full dozen years ago; it should, that is, if the competitive
system is all that its friends proclaim it to be. But it, too, is managed
from a city nine hundred miles distant. Its president is as near a
super-man as I shall ever hope to know, but nine hundred miles is nine
hundred miles, and the line that runs so near to X. is but a minor branch
of a vast system that seemingly at least has hundreds that are more
important. And so it loses the freight.
The mere statement that the large railroad cannot be operated intensively
or otherwise successfully without personal contacts will be disputed
bitterly. I shall be asked: How about Napoleon? Did he not succeed in
inspiring a vast army with a morale that no other army before or since has
ever had? Personal contacts were almost out of the question for him. Yet
were there not men by the tens of thousands who had not even touched the
hem of his garments or laid sight upon his countenance who gladly would
have laid down their lives to save his?
Public-domain text, read in full here on John Shaqi.
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