The problem of personnel and its continuous and permanent supply, long
since recognized by other of our industries than that of railroading by
the appointment of well-paid specialists with staffs trained to handle it
at best efficiency, is not in itself a particularly perplexing one. A fair
degree of study and thought will solve it almost invariably. One reason
perhaps that so many of our railroads have not met it properly up to the
present moment is because only yesterday it became apparent as a really
vital matter, not merely to their success, but to their very continuance.
It was but yesterday that trades-unionism became a dominating and fairly
autocratic force in their operation, that the traditional stairways of
progress from the engine-cab or the caboose or the little yellow depot
became so firmly closed and abandoned, and that the railroads were really
forced to look out into the broad world beyond for future personnel.
* * * * *
Our railroaders as a rule have not lacked technical ability. They have not
lacked honesty. They are not lacking in these qualities to-day. Taken man
for man I doubt if their high average for both of them could be exceeded
by any other American industry or profession, or even equaled throughout
the rest of the civilized world. That many of them have lacked both vision
and imagination, I am going to contend at other times. For the present it
is enough to say that theirs is indeed a difficult job, that, leaving
aside the question of securing future executives, the task of the existing
ones is very far from a sinecure. The relationship of the human factors in
the operating phases alone of our railroads, from the top executives down
through the mid-executives to the rank and file, is this very day and
minute one of the vastly serious phases of our whole railroad muddle. For
just as the problem of new personnel is to an extent a future one, so is
the deplorable loss of the old tradition to an extent a past one. There is
not much use in crying over spilled milk. The thing to do is to find just
what can be saved from the spilling.
Jinks who reads this, and in his more serious moments conducts a
cotton-factory, and Blinks, who has the biggest retailing business in his
town, may both laugh at the thought that their railroading may be a
supremely difficult business. Each of them _knows_ that _his_ is the most
difficult business in all the world and has a thousand convincing ways of
proving it. But Jinks may summon all his operatives into a hall at five
minutes' notice--he has them all at work inside of a brick wall--and put
the fear of the Lord (and of their boss) into their hearts in another
five. While Blinks, as a matter of principle, reads the riot act to his
clerks every morning as soon as he has unlocked the doors of the store.
Public-domain text, read in full here on John Shaqi.
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