Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
Science
Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
American Library Association; Library science -- Congresses
When speaking of the efficiency of the employees in a library, it would
seem that the same general rule would hold as in other occupations,
but this is scarcely true. The people who are served by an institution
maintained at public expense expect a higher grade of service than when
served by the employees of some private institution or business. No
doubt, this is because a higher grade of honor or integrity is expected
in the occupant of the office which is maintained for the public good,
at the public expense, than one which is maintained for private gain.
Naturally the same general rules regarding adaptability, politeness,
industry, and various other attributes should be applied to the
occupant of any position but in the case of the public servant only the
very highest standards should be tolerated.
Aside from the public the librarian's first interest should be in the
employees of the library. Again and again the statement has been made
to the effect that the "work of getting the right book to the right
person falls upon the desk assistant chiefly," but as almost all of
the employees of a library are desk assistants at some time during
each day, it follows that all of the employees bear almost equal
responsibility.
It would seem that the selection of books for the library should have
first attention, but books are easy of selection compared to employees,
and easily disposed of if not found to be useful, while the assistant
must be carefully placed in the department for which she is the best
fitted. For taking all of the valuable characteristics of all of the
assistants into consideration, there are to be found as many grades of
value as there are books in the library. To be able to do the subject
of "the library assistant" justice, the writer should have a very
thorough knowledge of human nature, a knowledge generally possessed
by successful teachers and sociological workers, but not often by the
librarian. Such knowledge comes from a kind of experience not easily
obtained by a librarian. It is more to a librarian's credit to know
thoroughly the members of the staff and consequently be just to all
than it is to have succeeded with any other one piece of work, because
perfect justice toward employees will produce the best work for the
library.
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