Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
Science
Papers and Proceedings of the Thirty-Fourth Annual Meeting of the American Library Association: Held at Ottawa, Canada, June 26-July 2, 1912
American Library Association; Library science -- Congresses
Yet the business man and the librarian both need publicity, and that
which each should secure varies from the other only in degree, not in
kind nor in the object primarily to be attained by it, namely, the
patronage of the public. The merchant seeks this patronage for his own
ends of private gain; the librarian, for ends which he knows to be of
higher value and of greater consequence to the life of the community.
The former offers for sale an article which he has manufactured or
purchased, and to the use of which he sets out to convert the public by
methods which have been found effective, though they are expensive. The
latter buys his goods, not, let us hope, with quite the same purpose
of securing only such as are likely to appeal to the passing fancy of
his constituency. His aim being higher than the mere gratification of
tastes and desires, he applies higher standards to his purchases. His
business is selection. Every book that he adds to the library he first
selects out of all that are offered, and each selection is fortified
and backed by his deliberate judgment that that particular book will be
a good one for his public. He knows why it is so, and now it becomes
his business to convince his patrons that it is so, and to induce them
to profit by the selection which he has made. How does he go about it?
His task is both easier and more difficult than that of the merchant.
Easier, because he asks nothing more intrinsically valuable than time
and thought; more difficult, because to most people the use of a
book is not yet so proximate a need as a safety razor or even a cake
of soap. In common with the merchant he is striving to secure that
indispensable element upon which every human transaction between two
parties must rest, namely, the confidence of those with whom he seeks
to deal: confidence in his motives, in his judgment, and in the value
of the service which he offers to perform. And while the merchant
constantly faces the danger of losing the faith of the public through
the easily aroused distrust of the value of that which he offers, the
librarian finds even greater difficulty in overcoming the fear that his
design is the philanthropic one of uplifting and improving their mental
condition instead of merely amusing them. While the one must combat the
lurking suspicion of his customers that he may be "doing" them, the
other must dissimulate lest he be discovered in the act of "doing them
good."
Public-domain text, read in full here on John Shaqi.
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