Whoever visits factories in which the new system has been introduced
by real specialists must be surprised, indeed, by the great effects
which often result from the better psychophysical adaptation of the
simplest and apparently most indifferent tools and means. As far as
the complicated machines are concerned, we are accustomed to a steady
improvement by the efforts of the technicians and we notice it rather
little if the changes in them are introduced for psychological instead
of the usual physical reasons. But the fact that even the least
complicated and most indifferent devices can undergo most influential
improvements, as soon as they are seriously studied from a
psychological point of view, remains really a source for surprise.
Sometimes no more is needed than a change in the windows or in the
electric lamps, by which the light can fall on the work in a
psychologically satisfactory way; sometimes long series of experiments
have to be made with a simple hammer or knife or table. Often
everything must be arranged against the wishes of the workingmen, who
feel any deviation from the accustomed conditions as a disturbance
which is to be regarded with suspicion. In one concern I heard that
the scientific manager became convinced that all the working-chairs
for the women were too low and that the laborers therefore had to hold
their arms in a psychophysically unfavorable position during the
handling of the apparatus. All were strongly opposed to the
introduction of higher chairs. The result was that the manager
arranged for the chairs to be raised a few millimeters every evening,
without the knowledge of the working-women, as soon as the factory was
empty. After a few weeks the chairs had reached the right height
without those engaged in the work having noticed it at all. The
outcome was a decided increase of efficiency.
Public-domain text, read in full here on John Shaqi.
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