20. Passenger train employees will pay particular attention to the comfort of their passengers and will see that proper lighting, ventilation, and temperature are maintained and sufficient drinking water is provided. They will not allow passengers to violate any rules of the company (such as riding on the platforms, etc.), and, while avoiding unnecessary conversation with passengers, will answer all questions courteously. They will see that passengers are properly seated. They will pass through sleeping cars only when necessary and then as quickly as possible, exercising special care at night to avoid disturbing the occupants. 21. Conductors must collect the proper fare from every passenger not provided with a ticket or pass in proper form. In all cases, on the refusal of any passenger to produce a proper ticket or pass, or to pay the fare, the conductor shall cause the train to be brought to a full stop at a regular open station and shall require such person to leave the train, and, on refusal, shall remove him therefrom, and must procure and report the names and addresses of persons who were present and witnessed the controversy. Each conductor will be held responsible for the exercise of a reasonable discretion in the performance of this duty, being careful that no unnecessary force is used, that the company may not be subjected to unnecessary litigation or annoyance. They must not eject women or children of tender years, and any person unattended in such a condition of body or mind as to be incapable of caring for himself must be placed in the custody of the nearest station agent, who will wire the Superintendent for instructions regarding such person's final disposition. In removing a person from the train, the conductor must use extreme care to avoid controversy and not indulge in abusive language or in any manner insult or maltreat the person to be removed, or use unnecessary force in so doing, unless in a clear case of self-defense, when an assault is made upon the conductor or his men, and then the infliction of unnecessary injury must be carefully avoided. A sufficient force must be brought into requisition to overcome resistance and to place the person on the ground without inflicting injury, the law being that conductors may command employees or any of the passengers to assist in such removal. In all cases except where passengers shall be ejected for refusal to produce proper ticket or pass, or to pay the proper fare, the conductor, before so doing, must tender such passenger such proportion of the fare he has paid as the distance he then is from the place to which he has paid his fare bears to the whole distance for which he has paid his fare. In case of such ejectment a report must be sent to the Superintendent by first mail with full particulars.