If we consider how rational control may be achieved we are led at once
into the question of standards of service. If we could devise and apply,
in connection with every function, some sound test of performance, so
that all concerned might know just what good service is, and how the
service of one agent compares with that of another, the question of
control would become simple.
This would not only act directly to promote efficiency of every sort
through selecting the best men and methods, and holding them to a high
grade of work, but would have an immeasurably beneficent effect in
diffusing through the community order, contentment, clearness of
purpose, and good-will, instead of the confusion, unrest, and hostility
that now so largely prevail. Standards of any kind, if generally
accepted, have the same kind of effect that the use of money has in
economic exchanges: they make relations definite and thus facilitate
co-operation and allay disputes. Ill-feeling, whether toward other
persons or toward life in general, is based chiefly, perhaps, on
resentments and perplexities arising from the lack of settled
valuations. If we all knew what our place in life was and what our just
claims were, as compared with those of others, the confusion that now
prevails would subside.
We may distinguish, as regards human conduct, two sorts of standards:
the higher or emulative, instigating us to attain or approach an ideal,
and minimum standards or limits of toleration, conformity to which is
more or less compulsory. The former appeal to the more capable and
ambitious, the latter are imposed on the backward. One defines the type
at the bottom, the other at the top.
In almost every kind of activity it is harmful to tolerate those who
fall below a certain level of achievement: they not only set a bad
example and lower the grade of service, but impair co-operation and
_esprit de corps_. Even in competitive games, such as foot-racing,
jumping, golf, and the like, it is usual to classify the players so that
those in each group shall be sufficiently homogeneous to incite one
another to do their best; and every one knows how detrimental is the
influence of a player of a lower class. In the breeding of animals we
have the immemorial practice of eliminating individuals who lack certain
“points,” and the social science of eugenics aims, in a similar manner,
to set a standard of propagation for the human race. Our whole body of
penal law is a system of minimum requirements as to conduct, and the
conventions or _mores_ enforced by public sentiment have much the same
character.
Public-domain text, read in full here on John Shaqi.
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