Many people, however, have asked me the questions: What were the conditions in steel and what is your opinion of them? What do you think of the twelve-hour day? or, How bad was the heat? and the like. And, What do you suggest? Since no man who has worked in an American steel mill, whatever his sympathies or his indifference, can fail to have opinions on these points, I have decided to set down mine, for what they are worth, as simply and informally as I can. There is a proper apology, I think, that can be made for the presumption of conclusions based upon an individual experience. An intimate and detailed record of processes and methods and the physical and mental environment of the workers in any basic industry is rare enough, I believe, except when it is heightened or foreshortened for a political purpose. No industrial reform can rest upon a single narrative of personal experience; but such a narrative, if genuine, can supply its portion of data, and possibly point where scientific research or public action can follow. Let me state my bias in the matter as well as I can. I was by no means indifferent to economic and social values when I began my job; in fact, I confess to being interested keenly in most of them. But I never sought information as an "investigator." Most of my energy of mind and body was spent upon doing the job in hand; and what impressions I received came unsought in the course of a day's work. I began my job with an almost equal interest in the process of steel-making, the administration of business, and the problem of industrial relations. Some apology I owe to the several hundred steel-workers with whom I worked, and the many thousands in other mills, since most of them know from a far longer and deeper experience the conditions and policies of which I speak. My sole reason for raising my own voice in the presence of this multitude of authorities is that the Hunkies, who constitute the major part, are unable either to find an audience or to be understood if they find one. Again, they are like Pete, who, when I asked him what were the duties of a third-helper, which I have described to the length of several pages in this book, replied: "He has a hell of a lot to do." And as to the American workers and bosses, most of them lack the opportunity of any speaking that will be heard beyond their own furnaces; and, again, they are too close to their environment to see what is in it. They are natives, while I am more nearly a foreigner, and can see their steel country with something of the freshness and perspective that a foreigner brings. I want to add that the management of the mill where I worked was a body of men exceedingly efficient and fair-minded, it appeared to me; and any remarks upon the twelve-hour day, or other conditions, are critical of an arrangement typical of American steel-management as a whole, and not of individuals or a locality.