The Armed Forces Officer: Department of the Army Pamphlet 600-2United States. Department of Defense
History
The Armed Forces Officer: Department of the Army Pamphlet 600-2
United States. Department of Defense
United States -- Armed Forces -- Officers' handbooks
It is a very simple but inviolable rule that where there is an obvious
straining to produce an effect by the use of any training aid, then
the effect of the training aid is lost and the speaker is
proportionately enfeebled. A famous World War II commander said of all
operations: "It is the chaps, not the charts, that get the job done."
What needs to be kept in mind is the psychological object in their
use. The scientists tell us, and we can partly take their word for it,
that people learn about 75 percent of what they know through their
sight, 13 percent through their hearing, and 12 percent through their
other senses. But this is a relative and qualitative, rather than an
absolute, truth. It has to be so. Otherwise, book study, which employs
sight exclusively, would be the only efficient method of teaching, and
oral instruction, which depends primarily on sound impact, would be a
wasteful process.
The more fundamental truth is that when oral instruction is properly
done, the mind becomes peculiarly receptive because it is being
bombarded by both sight and sound impressions. Nor is this small
miracle wrought primarily by what we call training aids. The thoughts
and ideas which remain most vivid in the memory get their adhesive
power because some particular person said them in a graphic way in a
pregnant moment. Our working thoughts are more often the product of an
association with some other individual than not. We remember words
largely because we remember an occasion. We believe in ideas because
first we were impressed by the source whence they came.
The total impression of a speaker--his sincerity, his knowledge, his
enthusiasm, his mien, and his gestures--is what carries conviction and
puts an indelible imprint on the memory. Man not only thinks, but he
moves, and he is impressed most of all by animate objects. Vigorous
words mean little or nothing to him when they issue from a lack-luster
personality.
Artificiality is one of the more serious faults, and it is
unfortunately the case that though an instructor may be solid to the
core, he will seem out of his element, unless he is careful to avoid
stilted words and vague or catch-all phrases and connectives. Strength
in discourse comes of simplicity.
But it has become almost an American disease of late that we painfully
avoid saying it straight. "We made contact, and upon testing my
reaction to him, found it distinctly adverse" is substituted for "I
met him and didn't like him." But what is equally painful is to hear
public remarks interlarded with such phrases as "It would seem," "As I
was saying," "And so, in closing," "Permit me to call your attention
to the fact" and "Let us reflect briefly"--which is often the prelude
to a 2-hour harangue.
Public-domain text, read in full here on John Shaqi.
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