simple and primitive peoples are also extremely sensitive and suspicious and violent in their impulses.... May Heaven preserve the officers from not taking these things into account and from letting themselves be guided solely by their Italian feelings.... Firm nerves, sangfroid and an evenly-balanced mind are required in order to prevent the hostility of the population from causing, as a reaction, resentment and a spirit of revolt, of vengeance and of oppression on our part. The officer must ... become an element of moderation and pacification, with the object of assuaging and obviating the bitter feelings which have been created and fed by a past that is and must be wiped out for ever; and of dissipating that hostility which, determined by a political situation and events, has been and is being incited and strengthened by blind passions and an artificially created campaign of interested parties (_da artificiose interessate campagna_).... It must be remembered that this is the first contact (_il primo contatto_) which the population, as yet primitive and uncultured in its mass, has had with Italy, where it instinctively sees the enemy and the new oppressor. We must do our best to make them see in Italy their friend and liberator.... It is evident and it leaps to the eyes of all how delicate and important is the moment of this first contact. Nothing more than a superficial knowledge of the circumstances is needed for the officer to understand that in all his official and personal acts he must behave in such a manner that the population, which is primitive and simple and therefore all the more susceptible to suggestions, should regain the impression that Italy is a great country, the country of liberty and right, that its people is educated and civilized, that its officers and soldiers are here to fulfil a work of civilization and education, of love, in a country which must be Italian on account of historic rights and for the exigencies of Italy's defence: in which the Slavs, who have been introduced by the course of events and as an effect of the expansive potentiality of their race and the artifices of those who dominated the country, will find in the independence and development of their nationality a great fatherland which is civilized, powerful, humane and free.... In estimating the enmity of the Croats the fact must be taken into account that the Croatian world, I mean to say the Croat people, with its action in the interior of Austria while the Italian army was acting outside, resolutely and victoriously, has co-operated in precipitating the downfall of Austria and in freeing itself from a detested régime; particularly in the last year of the War this sentiment of nationality became accentuated with the fervent aspiration for liberty.... These are the circumstances which have determined a special psychology composed of joy and ecstasy--both elements which, in minds that are laden with all