Even where the work is of such a kind that it could be done in prison it cannot be obtained for other reasons. In Glasgow prison, where there are more women than men incarcerated, a laundry was started some years ago, and customers were invited to send in their washing to be done at ordinary outside rates. The washing is done by hand and no modern laundry machine is employed. The result is that the articles cleaned are not subjected to the same strain, and are likely to last longer. Before long difficulties arose, and it became perfectly clear that these were not due to any action on the part of outside laundries, with which the prison was competing, but to inherent defects in the prison laundry. No business will be successful for long unless it keeps faith with its customers, who require to have their work done and delivered in proper condition within a fixed period. Sometimes there are skilled laundresses among the prisoners, and at other times there are not. Washing may be a very simple process, not requiring much training (although a great many occupations are considered, by those who do not undertake them, to be quite easy, but are difficult to those who try them for the first time), but it requires some skill to starch and iron clothing in a satisfactory way. Customers found this out for themselves. Work of that kind, and it seems a simple kind, is difficult to get, not because competing firms outside put obstacles in the way, but because the customer has no guarantee that he will have it done regularly to his satisfaction. The workshops vary in kind in different prisons, but they have the common character of differing from any workshop outside a prison. The ability and experience possessed by the managers of prisons are not the same kind as those present in managers of workshops outside. The training has been quite different. The outside man may be very proud of his working arrangements, but if his balance-sheet is unsatisfactory his pride is effectively checked. There is no such check to the satisfaction of those who manage prisons. When one remembers that they are the sole authorised critics of their own work, it is not surprising that its character should differ from that produced by industrial concerns outside. As a general rule prisoners are engaged at unskilled labour. Some of them are associated at work, but always under the supervision of an officer, who sees that they do not engage in conversation with each other.