CHAPTER XVI
THE EXODUS
Never had Mr. Cone put in such a summer! The lines in his forehead
looked as if they had been made with a harrow and there were times when
his eyes had the expression of a hunted animal. Pacifying disgruntled
guests was now as much a part of the daily routine as making out the
menus. In the halcyon days when a guest had a complaint, he made it
aside, delicately, as a suggestion. Now he made a point of dressing Mr.
Cone down publicly. In truth, baiting the landlord seemed to be in the
nature of a recreation with the guests of The Colonial. Threats to leave
were of common occurrence, and Mr. Cone longed to be once more in a
position to tell them calmly to use their own pleasure in the matter.
But what with high taxes, excessive wages, extensive improvements still
to be paid for, prudence kept him silent.
The only way in which he could explain the metamorphosis was that the
guests were imbued with the spirit of discontent that prevailed
throughout the world in the years following the war. The theory did not
make his position easier, however, nor alter the fact that he all but
fell to trembling when a patron approached to leave his key or get a
drink of ice water at the cooler.
As he lay awake wondering what next they would find to complain of, he
framed splendid answers, dignified yet stinging, but when the time came
to use them he remembered his expenses and his courage always failed
him.
In his heart, he felt that this could not go on forever--some day
someone would speak just the right word and he would surprise them. He
had come to listen with comparative equanimity to the statement that his
hotel was badly managed, the service poor, and the food the worst served
on the beach-front, but there was the very strong possibility that
someone would inadvertently touch a sensitive nerve and he would "fly
off the handle." When that happened, Mr. Cone dreaded the outcome.
Such were conditions at The Colonial when the folders arrived announcing
the opening of the Lolabama Ranch to tourists--the name meaning Happy
Wigwam. Messrs. Macpherson and Fripp, it stated, were booking guests for
the remainder of the season and urged those who had a taste for the
Great Outdoors to consider what they had to offer. The folders created a
sensation. They came in the morning after a night of excessive heat and
humidity. The guests found them in their mail when, fishy-eyed and
irritable, they went in to breakfast.
A new elevator boy who had jarred them by the violence of his stops had
not improved their tempers, therefore few of them failed to comment to
Mr. Cone upon the increasing wretchedness of the service.
Public-domain text, read in full here on John Shaqi.
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