Duncan certainly did strive to please. No man ever worked harder in a
Radville store than he did. And from the time that he began to believe
there would be some reward for his exertions, that the business was
susceptible to being built up by the employment of progressive methods,
he grew astonishingly prolific of ideas, from our sleepy point of view.
The window displays were changed almost daily, to begin with, and were
made as interesting as possible; we learned to go blocks out of our way
to find out what Graham and Duncan were exploiting to-day. And daily
bargain sales were instituted--low-priced articles of everyday use,
such as shaving soap, tooth brushes, and the like, being sold at a
few cents above cost on certain days which were announced in advance by
means of hand-lettered cards in the show-windows; whereas formerly we
had always been obliged to pay full list-prices. An axiom of his creed
as it developed was to the effect that stock must not be allowed to
stand idle upon the shelves; if there were no call for a certain line
of articles, it must be stimulated. I remember that, some time along in
August, he began to worry about the inactivity in cough-syrups.
"No one wants cough-syrups in summer," he told Graham; "that stuff's
been here six weeks and more. It's getting out of training. Needs
exercise. Look at this bottle: it says: 'Shake well.' Now it hasn't
been shaken at all since it was put on the shelves, and I haven't got
time to shake it every morning. We must either hire a boy to give it
regular exercise, or sell it off and get in a fresh supply for the
winter. I'll have to think up some scheme to make 'em take it off our
hands."
He did. Somehow or other he managed to convince us that forewarned was
forearmed, that it was better to have a bottle or two of cough-syrup in
our medicine chests at home than on the shelves of the drug-store, when
the chill autumnal winds began to blow, especially when you could buy
it now for thirty-nine cents, whereas it would be fifty-four in
October.
Still earlier in his career as a business man he noticed that the local
practitioners wrote their prescriptions on odd scraps of paper.
"That's all wrong," he declared. "We'll have to fix it." And by next
morning the job-printing press back of the Court House was groaning
under an order from Graham and Duncan's, and a few days later every
physician within several miles of Radville received half a dozen neat
pads of blanks with his name and address printed at the top and the
advice across the bottom: "Go to Graham's for the best and purest drugs
and chemicals." The backs of the blanks were utilised to request people
living out of reach, but on rural free delivery routes, either to mail
their prescriptions and other orders in, or have the physicians
telephone them, promising to fill and despatch them by the first post.
Public-domain text, read in full here on John Shaqi.
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