Cornwallis and Craggs had been only a short time at the Post Office before they became profoundly impressed with what they found there. The managers withholding the postmasters' salaries, the postmasters recouping and a good deal more than recouping themselves out of the postage, the post-boys--for so they had begun to be called--clandestinely carrying letters for what they could get, the inordinate number of franked letters--these were among the abuses which arrested the new postmaster-generals' attention; but what excited their most lively surprise was that there should exist a branch of the King's revenue upon the subordinate agents of which there was absolutely no check. At length, on a representation from them as to the scandal of allowing such a state of things to continue, consent was obtained to the appointment of surveyors; and the dismissal of the managers speedily followed. These remedial measures, though good as far as they went, affected only the internal administration of the Post Office. Of its troubles from without, and how they had been increased by recent legislation, Cornwallis and Craggs were no less sensible than their predecessors; but here they had no remedy to apply. "The additional penny," they wrote in March 1716, within eighteen months of their appointment, "has never answered in proportion, and we find by every day's experience that it occasions the people to endeavour to find out other conveyances for their letters." "The additional tax," they wrote again two years later, "has never answered in proportion to the produce of the revenue at the time it took place, the people having found private conveyances for their letters, which they are daily endeavouring to increase, notwithstanding all the endeavours that can be used to prevent them."