The Life of Sir Rowland Hill and the History of Penny Postage, Vol. 2 (of 2)Hill, Rowland, Sir
History
The Life of Sir Rowland Hill and the History of Penny Postage, Vol. 2 (of 2)
Hill, Rowland, Sir
Hill, Rowland, Sir, 1795-1879; Postal service -- Great Britain -- Rates
There was a striking regularity in the order of his household.
Everything went on almost as if by clockwork. He asked me one day
whether I had ever noticed that the sound of a bell was scarcely ever
heard in his house, save when someone came to the hall-door. He was,
he said, strictly punctual himself, and he had trained his servants to
habits of the strictest punctuality. He could afford, I knew, to take
some trouble with them, for they were very slow to leave his service.
His visitors saw year after year the best proof of a good master in
the familiar faces of those by whom he was served. As everything was
done at its appointed time, there was no need for a bell to be rung.
His meals, his medicine, everything was brought to the exact minute.
No one was summoned, for no one was ever late. In the days when he was
still strong enough to drive out, he had been often troubled by the
unpunctuality of his coachman:--
"I advised him to _aim_ at being five minutes before the appointed
time. Of course I only _advised_ this--to have ordered it would
merely have changed the appointed hour. Just as the allowance of
five minutes' grace at the Post Office simply alters the hour of
attendance from 10.0 to 10.5 a.m., and does nothing to secure
punctuality.
"Still the result was unsatisfactory, and I was irritated and
annoyed by the man's persistence. He was honest and sober, and
had a wife and several children. Dismissal, therefore, was out
of the question. I thought of fines, with rewards for continued
punctuality; but I have small faith in either fines or rewards.
"At last it occurred to me to adopt the Post Office rule, under
which any one accused of misconduct is called upon to give such
written explanation 'as he may desire.'
"The duty was entrusted to the footman, with instructions to call
for explanation in every instance of lateness, even when no more
than a fraction of a minute, the hall clock being taken as an
indisputable standard."
The result was that the man became so exact to his time that in twelve
months "there were only six cases of lateness, amounting in the
aggregate to eight minutes."
Public-domain text, read in full here on John Shaqi.
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