"How about those seven freights that you passed laid out on sidings? You
could have forced any one of those engineers to lend you his rake rather
than lay out this train."
The effect of that slight observation from the G. M.'s car was not lost on
a man on the system. The new man made good. From that time forward word
went out to the far corners of his road that the "new boss" knew
railroading; that he had four eyes in his head and that you had to be
pretty careful what sort of a story you put up to him. Calculate, if you
can, in dollars and cents the moral effect of such a stand upon the rank
and file of the king's army. The general manager, as we have already said,
must know men.
* * * * *
You are back with your first general manager again. He is tired of all
these problems, and yet he is now turning to another. This is formally
entitled the Situation. It is placed upon his big desk every morning. It
is a morning paper, if you please, prepared for a single reader. The
general manager is "Old Subscriber," in good measure; and if the paper
lacks both editorials and advertising, it is none the less interesting to
its star reader. Its news is as exclusive as its reader, and exclusively
the news of his system.
By it he knows first of the traffic that has been handled in twenty-four
hours, by cars and by trains. He knows by it the reserve forces of the
railroad, in cars and in locomotives, and just where they are located. By
the _Situation_, he can discover the over-massing of equipment upon one
division, the shortage upon another. After that he can begin to give
orders to his general superintendents and his superintendents of
transportation--these last the men who are directly responsible for car
movement--toward bringing a better balance between traffic and equipment.
The _Situation_ is on his desk at ten o'clock in the morning. By eleven,
whole brigades of locomotives may be under way, moving from their stalls
in some giant roundhouse out toward another division whose superintendent
is fairly shrieking for power.
But the _Situation_ tells more than merely this. It goes into history, and
in its own cold-blooded fashion tells what the road is doing by
comparison. It gives weather conditions and traffic for the corresponding
day, one year, two years, three years, five years before; and the general
manager will do well if he avoids giving mere cursory examination of such
tables. The _Situation_ not only notes weather conditions, it brings to
the eyes of the man whom we have called king in railroad operation the
more important train delays and the reasons that have caused them. Every
fact or incident that may affect the traffic or the operation of the road
is noted in its fine-filled pages. It is in every way a guide and a
barometer of the condition of a great property up to the very hour that
the general manager comes to his desk.
Public-domain text, read in full here on John Shaqi.
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