So, while the general passenger agent presents his smiling face to the
outside world, he is a man of system, no mean executive there within the
inner. He must organize to sell his tickets. There is an inner
organization of no small moment in the passenger office of any sizable
railroad. In the first place, the area from which traffic is to be drawn
is divided into districts. General agents or assistant general passenger
agents (the title varies widely on the different railroads) are assigned
to each. This traffic area is far larger than the area covered by one
railroad system. It is generally nation-wide, while some of the biggest of
our railroads maintain ticket-offices in the large cities all the way
around the world. They are to-day fighting almost as sharply for American
traffic in Paris or in London as they fight in Clark Street, Chicago, or
in Broadway, New York.
For it is a fight and an endless fight, which the Prince Charming--he of
the urbane smiles--must wage. Despite the constant consolidating processes
of our railroads, there are few large territories that are the exclusive
field of any one road. The most of them must fight for their
business--particularly for their profitable long-distance business. The
fight divides itself between the freight and passenger traffic
departments. No wonder, then, that the general passenger agent must be a
many-sided man.
From his district offices, there scurries forth a corps of smooth-tongued,
quick-witted young men--the travelling passenger agents. These young men
are skirmishers. They are up and down the steel highways of the nation,
thirty days out of the month, skirmishing for business. Each carries in an
inner pocket a wad of annual passes--such as might make any statesman
green with envy. Those passes cover every steam line in the territory that
is assigned to him and are return courtesy for the neat little cards which
his road in turn issues to the traffic solicitors of other roads.
In other days these skirmishers carried forth business which sometimes
approached cut-throat tendencies. The weaker lines in hotly competitive
territory--lines which, running fewer high-grade trains and running them
at slower speed--which were naturally at a disadvantage, sought to obtain
at least their normal share of passenger traffic, by sharp work. After
that their stronger brethren often showed their religious belief in
fighting them by fire. Tickets were sold at less than advertised rates to
certain favored individuals; sometimes a few passes, adroitly placed, did
the business. In these days those sharp things are forbidden, and the
young man, soliciting railroad traffic, who breaks the rules of the game
runs the risk of worse than facing an angry boss, getting discharged;
perhaps he can see the doors of a Federal prison opening for him.
Public-domain text, read in full here on John Shaqi.
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