The post office and its story : $b an interesting account of the activities of a great government departmentBennett, Edward
History
The post office and its story : $b an interesting account of the activities of a great government department
Bennett, Edward
Postal service -- Great Britain -- History
Mr. Raikes, with a personality less pleasing than that of Mr. Fawcett,
was a man of great independence and force of character, and he depended
less for his policy on the permanent staff than has been the case with
most Postmasters-General. He was confronted with many difficulties
arising out of the dissatisfaction of large numbers of the staff; but he
faced all questions with courage and determination, and he too left his
mark on the Department. It is a striking fact that Mr. Fawcett and Mr.
Raikes, who were indefatigable workers, and who both went through times
of great official anxiety, should have died in harness. I do not wish to
imply that all Postmasters-General who survive their term of office are
weak and indifferent chiefs; but these two instances show the enormous
strain which is in modern times put upon a Minister who attempts
seriously to grapple with the multifarious questions and anxieties of
his Department. It must always be remembered, too, in considering what
is expected of a Postmaster-General, that he usually comes to his duties
without any experience of the technical work and routine of the
Department, and if he takes his work very seriously he is perpetually
being obliged to acquire knowledge at very short notice. He has not only
to convince Parliament of the rightness of his policy; he has also to
argue the matter out with the permanent officials, who know all the
ropes, and can obstruct his schemes by their superior knowledge of the
practical difficulties.
Mr. Chamberlain in speaking on one occasion, when Secretary of State for
the Colonies, to a body of Civil Servants, said: “You are aware that the
human race is divided into two great categories—those who are members of
the Civil Service and those who are not. But even the Civil Service may
be subdivided into those who are permanent and non-political and those
who are political and temporary, who come like shadows and so depart. I
have a shrewd suspicion that you could do without us. But I have an
absolute conviction that we could not do without you.”
These words apply exactly to the relations of a Postmaster-General to
his staff. And the staff would reply to such words that while they do
the work whether their political chief is present or not, he has
frequently the capacity to inspire them, and he has the public
reputation which confers distinction on the Department. He can at least
modify the dull rule of the permanent official.
Public-domain text, read in full here on John Shaqi.
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