The Post Office of India and Its StoryClarke, Geoffrey
History
The Post Office of India and Its Story
Clarke, Geoffrey
Postal service -- India
There is no branch of the Public Service that comes into such close
contact with the people as the Post Office. Its officials are consulted
in all kinds of family troubles, they have to deal with curious
superstitions and beliefs and to overcome the prejudices ingrained by
an hereditary system of caste. The official measure of the successful
working of the Department is gauged by the annual statistics, but the
real measure of its success may be learned from the attitude of the
people themselves. The Indian villager dreads the presence of the
Government officer in his neighbourhood, but he makes an exception
in the case of Post Office employés. The postman is always a welcome
visitor and, if he fails to attend regularly, a complaint is invariably
made.
It is in the delivery of correspondence throughout the smaller towns
and rural tracts in India that the Post Office has to face some of
its most difficult problems. Towns in India, with the exception of
the Presidency and more important towns, are mere collections of
houses, divided into "mohullas" or quarters. Few streets have names,
and consequently addresses tend to be vague descriptions which tax
all the ingenuity of the delivery agents. Among the poorer classes
definite local habitations with names are almost unknown, and the best
that a correspondent can do is to give the name of the addressee, his
trade and the bazaar that he frequents. Such cases are comparatively
simple, as the postman is usually a man with an intimate knowledge of
the quarter, and the recipients of letters have no objection to be
described by their physical defects, such as "he with the lame leg" or
"the squint eye" or "the crooked back"! Real difficulties, however,
arise when articles are addressed to members of the peripatetic
population consisting of pilgrims, boatmen and other wanderers. There
is an enormous boat traffic on the large rivers of Bengal and Burma.
The boat is the home of a family, it wanders over thousands of miles
of channels carrying commodities, and letters to the owner rarely give
anything except a general direction to deliver the article on board
a boat carrying wood or rice from some river port to another. The
pilgrims who travel from shrine to shrine in the country are also a
puzzle to the Post Office, and in sacred places, like Benares, special
postmen have to be trained to deliver their letters.
The forms of address are seldom very helpful for a speedy distribution
and delivery of the mail. The following are characteristic of what a
sorter has to deal with any day:--
"With good blessings to the fortunate Babu Kailas Chandra Dey, may the
dear boy live long. The letter to go to the Baidiabati post office.
The above-named person will get it on reaching Baidiabati, Khoragachi,
Goynapara. (Bearing.)"
Public-domain text, read in full here on John Shaqi.
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