The Post Office of India and Its StoryClarke, Geoffrey
History
The Post Office of India and Its Story
Clarke, Geoffrey
Postal service -- India
One of the great problems of the Post Office in large towns is to
arrange deliveries and beats of postmen so that people will get their
letters in the shortest time after the arrival of the mail trains.
It used to be thought that the best way to effect this purpose was
to have several delivery centres in order that postmen might be near
their beats and the waste of time in walking to the beats be avoided.
To enable this to be done, the Railway Mail Service was expected to
sort all postal articles into separate bags for the different delivery
offices. The principle is excellent in theory, but in practice it has
not worked well and has led to indiscriminate missending to wrong
delivery offices. For instance, Madras at one time had twenty-six
delivery offices and, if people could have been induced to address
their correspondence to one of these offices with the word (Madras)
in brackets underneath, there might have been some hope of it being
properly sorted by the Railway Mail Service, but probably 80 per cent
of articles were simply addressed to Madras with or without the name
of a street, so that the sorters were set an impossible task and the
General Post Office had to maintain a special staff for sorting and
conveying such letters to the offices from which they would eventually
be delivered. The present policy is to have as few delivery offices
as possible, and to have postmen conveyed to more distant beats. This
has proved far more satisfactory; it relieves the work in the R.M.S.,
enables the postmen to be kept under better control and reduces the
possibility of articles going astray.
While working at the best arrangements for delivery at Calcutta Mr.
Owens, late Presidency Postmaster, devised the system of what is known
for want of a better name as "continuous delivery." Every beat is
provided with a locked box placed in a shop or some suitable place
in the beat, and the letters for delivery are placed in this box by
messengers sent direct from the post office. The postman goes straight
to his beat and remains on duty there for six hours, he finds his
letters in the box and is supposed to make the complete round of his
beat every hour, delivering articles and clearing the pillar boxes _en
route_. When he returns to the locked box he finds a fresh consignment
of letters for delivery, and deposits those that he has collected for
despatch, to be taken away by the messenger on his next visit. The
system is a good one and has worked well. It saves labour and, if the
beats are properly supervised and the postmen work conscientiously, a
great quickening up of delivery is effected. If, however, supervision
is at all lax, human nature asserts itself, postmen are inclined to
loiter and they allow letters to accumulate so that one round can be
made to do the work of two. Owing to the difficulty of supervision, the
continuous delivery system has not many ardent supporters in the Post
Office at the present time.
Public-domain text, read in full here on John Shaqi.
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